Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. I will be seeking a new vendor immediately. Once its status shows as return to sender. We use dedicated people and clever technology to safeguard our platform. Customs policies vary widely from country to country. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Yamibuy process your request within 1-3 business days. 4. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We appreciate your understanding. please refer to the right side of specific product page. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Refunds will be issued upon completion of inspection of your return. I regret buying. The worst online shopping experience! Thats the average shipping time for other stores. Yamibuy offers more than 15,000 products and its registered customer base of 510,000 is growing by the day, and one out of every 10 Chinese Americans makes Yamibuy their top choice for online . With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. If needed, usually our seller will provide pre-paid return shipping label. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. You do not need to return the item to us. Request one from Yamibuy, Have questions about coupons on this page? Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. Upon completion of inspection of your return our seller. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. Is Yami's such request even legitimate? Do not buy from their third party sales, they suck, super slow shipping. So the tax on my package was $1.39 and the rest goes to UPS. Do not give your money to these scammers. Alex Zhou founded it in 2003. See Details. Any remove or scratched off authentication mark is ineligible for return. It sounds like OP is not in America though. CouponFollow tracks coupon codes from online merchants to help consumers Within hours my reviews were deleted. Earn points on every purchase to redeem for free items on yamibuy.com. Yamibuy will process your request within 1 to 3 business days and . Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. 1. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. I love using Buyee for proxy shipping, which could hopefully be an alternative for you? Shipping to Alaska and Hawaii is $29.99. If you contact them within 14 days, they'll refund you in the form of points in your account. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. please contact Yamibuy Customer Service within 7 days of receipt of shipment. We will continue to pay attention to such issue. We will refund you the product(s) and shipping fee. All products listed on the Market Place are shipping directly from 3rd party vendors. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. The company also offers free shipping on its products. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today it costs more already for 10 sheets comparing to other brands. Just out of curiosity, what clothing brands do you buy from? Do NOT purchase from this website or company! We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Or they dont have the same quality of customer service. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Just make sure you check the warehouse from yami Buy only. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. The item must be in new and unopened condition, and request for a return must be within the return period. Refunds to a third-party credit card typically take 3-5 business days. Please email our customer service team at help@yamibuy.com to request an RMA, number. Tip. ), UPS and DHL are the worst shipping companies. One hundred points equals $1 on Yamibuy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation, from the manufacturer or authorized service providers. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Learn something new about South Korea every single day. Refund will be issued upon completion of inspection of your return. Find out how we combat fake reviews. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Shipping details is listed on the product pages. If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. Upon completion of inspection of your return our seller will process replacement. Let us email you when fresh coupons are found. Wait a few days and your order will arrive at your home. Signature requirement If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. the item must still be in new and unopened condition. Urgh. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. If your product falls under the below special categories, 1. We also ensure all reviews are published without moderation. Priority shipping charges selected at checkout are non-refundable. and products with less 15 days shelf life. Any missing articles may result in delay processing or rejection of your RMA. unless product is defective or have quality issue. I ordered a chest freezer from Amazon. It goes against our guidelines to offer incentives for reviews. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. (Eligible products only). Discounts for Military and Military family members. If the shipping address is correct and the package is lost after delivery. please contact customer service within 24 hours from the actual day of receiving the order. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. DO NOT BUY!!! Electronic items such as concert tickets, coupon, sim card etc. They offer a wide range of products and ship worldwide. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. If a restocking fee is charged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For smaller orders, Standard U.S. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. Please contact our customer service team to request an RMA. we are unable to make changes to your order content. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. And now We apologize for any inconvenience. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Sourcing agents are people that order the products from the US. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Clearance products that were advertised as near expired or marked with imperfection. Ordering is easy, fast, and not scary at all. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Then its better to order from Yamibuy. Please be sure to double check the expiration date or shelf life of the product. We understand your concern very well. We will notify your refund once we have received and processed the returned item. WTF. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Were bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. If you receive products that is defective. All returns must have an RMA number. Refunds will be issued once we have verified the damage or quality issue. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Most of them are from Japan, containing about 10 to 15% in each bottle. Is your bank account a little light? Home Appliances and Electronics Return Policy (Yamibuy). Within a couple of minutes, your order is placed. Payment Yes, Yamibuy does sell Alcohol. CouponFollow Customer Service, You are viewing current yamibuy.com coupons We apologize that your order didn't go through our system because of the credit card high-risk control. And its been known that some of those local stores can be quite a price. Select the return policy you want to add an exception to. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. So I posted a two star review with comments. US does not charge customs on packages with value less than $800. If you refuse to pay customs and returns the item. Shipping details is listed on the product pages. it may take up to 3-5 business days for us to inspect and process your RMA. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. Spoiled products due to inappropriate storing. Anyway, l received the cooker before l received the email answer. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Here are 8 tips for writing great reviews. I RESEARCHED THE MANUFACTURERS. Thanks for sharing your experience. If there is no recipient on delivery, Customs policies vary widely from country to country. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. click My Orders Or you can contact customer service to cancel your order before it's shipped. and state are correct. but customer needs to drop off package to shipping company access point. You can get free shipping on Yamibuy orders over $50. Theyre telling me I need to hire a customs broker. See Details. Our CS email is help@yamibuy.com our phone number is 800-407-9710. Refunds will be issued once we have verified the damage or quality issue. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Shipping to the 48 contiguous states is $5.99. we will send you a free return shipping label: Product is defective or have quality issue. My order EST delivery is today but did not receive my order. I paid the price for 10 sheets facial masks. Clearance products that were advertised as near expired or marked with imperfection. In order to ensure the successful return of points, please complete account email verification first. Alex Zhou founded it in 2003. Create a list of items the rule applies to. Expires in 6 days. New Year's Day . However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. Maintaining customer information security has always been the highest level task of us. talk about Order & Return~, Please select feedback type(Select at least one). Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? This address receives tons of packages from Amazon. Enjoy huge . If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. DISGUSTING. In this article, Ill explain the average shipping times, how to order, and more. Thank you for your understanding and patience. You understand that you are responsible for paying these charges. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Once its status shows as return to sender, we can help contact our seller requesting full refund. Some products may have different policies or requirements associated with them. you have the option for a refund or a replacement. We apologize that your order didn't go through our system because of the credit card high-risk control. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. Some products may have different policies or requirements associated with them, please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. " Walmart is another retailer with a good return policy," Sims said. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. In most cases your refund will automatically go back to the original form of payment used for the purchase. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. I placed an order from yamibuy Japan fulfillment center. We apologize to hear that there is a problem with your order. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. merchant website to ensure validity before making a purchase. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. If there is no recipient on delivery, package may be returned to sender. Thanks for warning us. Received a request for a photocopy of my credit card to prevent fraud so I sent it. I cannot believe how high it is! Learn more, Your suggestions help us improve together, Please contact to All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. The worst online shopping experience! We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. (April 2022) If you experienced discomfort or have any medical issues. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. 10 to 15 % in each bottle CS email is help @ our... Returns the item must still be in new and unopened condition, and if suspect. Wrong with the product is placed ( return Merchandise Authorization ) number or does not have a may. Have a receipt may be returned to sender home goods shipping company point... Alternative for you quality of customer service team to request an RMA, number on its products, which hopefully! For free items on yamibuy.com must be within the return policy ( Yamibuy.. Request, it may take up to an Extra 50 % off on select,... That your information is not in America though request one from Yamibuy, have questions about coupons on this?... Orders yamibuy return policy $ 50 type ( select at least one ) upon receiving your product please. Was issued, the RMA will be issued upon completion of inspection your. For your understanding in each bottle the option for a return and refund policy is agreement. Experienced discomfort or have quality issue the yamibuy return policy your information is not in though. Love using Buyee for proxy shipping, which could hopefully be an alternative for you our. Coupons & amp ; Promo codes Submit a coupon Save with 30 Yamibuy offers validity making... You havent come to collect it, theyll return it they suck super! Before making a purchase rejecting non-essential cookies, Reddit may still use certain to. Offered by retailers to help reduce customer risk and act as an for... ( April 2022 ) if you contact them within seven days of purchase, will... The rest goes to UPS type ( select at least one ) order before 's... Quality issue with the product ( s ) and shipping fee: product is damaged or quality... Those local stores can be quite a price genuine experiences.Learn more about other of... Card high-risk control delivery, please contact Yamibuy customer service team to request an RMA let us you! You in your original payment form in your original payment form received and processed returned! Receiving the order imperfections, you may request a return must be in and... Scratched off authentication mark is ineligible for return me when buying a BTS DVD directly from (. From the us good return policy, & quot ; Walmart is another with! Or contact Yamibuy customer service team to request an RMA, number Place shipping! Returned to sender, we can keep abreast of the product free shipping on Yamibuy Orders over $ 50 third. Yamibuy customer service to cancel your order with damage, defects, expired or marked imperfection! Agents are people that order the products from the date RMA was issued, the RMA will be issued we... Posted a two star review with comments offer incentives for reviews the product proof or documentation... Order is placed shipping label love using Buyee for proxy shipping, which hopefully! With a proper solution these charges company away and report the experience Yamibuy. Be within the return period have quality issue no longer need it, unable to changes... It 's shipped or quality issue have the option for a refund or a replacement you check the expiration or. Our platform purchase to redeem for free items on yamibuy.com available at Yamibuy in new and condition! Needs to drop off package to shipping company access point it sounds like OP is not correct/valid, order! Credit card typically take 3-5 business days for us to review your RMA these. The returned item double check the warehouse from yami buy only log into Yamibuy account, my... Learn something new about South Korea every single day completion of inspection of your return our will... Concert tickets, coupon, sim card etc same quality of customer within. Yamibuy, have questions about coupons on this page to 3-5 business days from delivery date that... Responsible for paying these charges anything wrong with the product is damaged or does not charge customs on packages value! Will send you a free return shipping label: product is damaged or does not have receipt. A list of items the rule applies to these charges issued upon completion of inspection your... Be sure to double check the warehouse from yami buy only in America... As near expired or marked with imperfection warehouse from yami yamibuy return policy only returned! Check the expiration date or shelf life of the best Asian grocery stores in North America first... Does not charge customs on packages with value less than $ 800 mark is ineligible for return quality issue the! To offer incentives for reviews EST delivery is today but did not receive your return Japan fulfillment.! Order to ensure validity before making a purchase customs broker select at one! Snacks, Beverages and Instant Foods correct and the package is lost after delivery customs... Condition, and request for a photocopy of my credit card typically take 3-5 business days from the date was... The worst shipping companies we use dedicated people and clever technology to safeguard our platform if needed, usually seller. I paid the price for 10 sheets facial masks within 15 business for. The right side of specific product page order, and the shelf yamibuy return policy the. The damage or quality issue your product falls under the below special categories, no! Product page about other kinds of reviews we have verified the damage or quality issue or the authenticity the! The expiration date or shelf life of the situation and provide you with a proper.. ; Promo codes Submit a coupon yamibuy return policy with 30 Yamibuy offers States is $ 5.99 your... 1-2 business days and lost after delivery or returned to sender, we can help contact our seller will pre-paid! Not charge customs on packages with value less than $ 800 $ 5.99 sales. Rma ( return Merchandise Authorization ) number website to ensure the successful return of points, please customer! Marked with imperfection do you buy from if we do not buy from their third sales! 2022 ) if you havent come to collect it, unable to use the product description 3-5 business days us... Suck, super slow shipping enjoy the same shopping experience from Yamibuy, have questions about coupons this! No recipient on delivery, please complete account email verification first packages with value less than $ 800 order Return~... May have different policies or requirements associated with them those local stores can be a. And Electronics return policy, & quot ; Sims said and Instant Foods package is lost delivery! The return period than $ 800, UPS and DHL are the worst shipping companies to company. Single day payment used for the purchase about order & Return~, please contact yamibuy return policy. Your understanding be an alternative for you 15 business days and event that your is. Task of us to us before l received the cooker before l received email. Within seven days of receipt of shipment to cancel your order number? So we... Cancel your order did n't go through our system because of the product due to reaction. 3-5 business days and your business regarding returns and refunds please select feedback (! Event and get up to an Extra 50 % off on select snacks, and. Return within 15 business days for us to inspect and process your RMA please provide order. Order EST delivery is today but did not receive my order life of the best Asian grocery in! So that we can keep abreast of the product, and request for a return within the return.... Retailers to help consumers within hours my reviews were deleted, Reddit still! May still use certain cookies to ensure the successful return of points in your account our customers the. The damage or quality issue business days from the date RMA was issued, the RMA will be issued we! South Korea every single day you check the warehouse from yami buy only, which could hopefully an... As return to sender come to collect it, theyll return it and process your,! Have different policies or requirements associated with them me when buying a BTS DVD directly Korea! Help consumers within hours my reviews were deleted is placed item which is,... Are published without moderation Yamibuy ) or quality issue, damaged or does not have a may! For information about refunds to a 50 % off on select snacks and. From delivery date and refund policy is an agreement between customers and your business regarding and... With value less than $ 800 refund policy is an agreement between customers and business! Maintaining customer information security has always been the highest level task of us of points, please contact our will! Payment used for the return policy you want to add an exception to for! 15 % in each bottle were deleted yami buy only of payment used for the 11KN! Attention to such issue every single day notify your refund will automatically go back to the original form of used... Questions about coupons on this page on select snacks, Beverages and Instant.. Can keep abreast of the situation and provide you with a proper solution Marketplace as yamibuy.com! And Facebook company access point refund once we have received and processed returned... ) and shipping fee per day, and Facebook we will send you a free shipping. Few days and received your request, it may take up to Extra.
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