illinois landlord tenant law carpet cleaning

How Long Do Landlords Have to Return Security Deposits in Illinois? States usually require the landlord to maintain the septic tank as part of general duties. In extreme cases, landlords could even sue a former tenant in court to cover additional fees if the property was left in extremely damaged condition. If the repair is required by law, or by the lease, the landlord has 14 days (or less, if it is an emergency) to repair. Some examples are hard-to-remove stains like paint or tough odors like pet urine. lFSLiab3JP q^ J4Q M:sH!tMcVD ]_g2 ^S8woODUnIk*4R9kwMM " #*6($`\TH3N8>mkD$ My daughter sent a repairman over on he said the unit was emitting co2 at a dangerous level. According to Illinois law ( IL Landlord and Tenant Act ), any rental agreement comes with responsibilities and rights for landlords, such as the right to rental payments and the right to evict if the lease terms are violated. My landlord doesn't make repairs. However, they must provide the following notice depending on the type of lease: Alternatively, the lease may be terminated early for any of the following reasons: Regardless of the reason, tenants may be required to pay rent until the agreement ends, and they may not be allowed to fully break the lease after said rent is paid. In New Jersey a landlord is allowed to collect a security deposit from a tenant for 1 to 1 1/2 month's rent. We may earn a commission when you buy legal forms or agreements on any external links. In the case that the carpet is very old, it is the landlord's responsibility to replace it. Illinois landlord-tenant laws require building management to keep your unit safe and habitable. I recommend you watch this video to gain more insight into the process. Granberry v. Islay Investments, 9 Cal.4th 738, 745 (1995). A template of asecurity deposit return letteris available to download on our website. Can a Tenant Be Charged For Carpet Replacement. For . someone with a family member who was in jail or prison, a veteran, active duty military or have had military service, a non-profit organization or small business, 14-day demand letter to landlord to make repairs, Residences with six units or less, with the owner living in the property, Mobile homes located in a mobile home park. If the only way that the landlord can get rid of the stains is by working with a professional carpet cleaner, deciding who pays for the cleaning can come into question. Following the law during the tenancy is the first step toward having a great relationship. [14]. As nail holes are inexpensive to fix, the landlord can usually withhold the cost of repainting the rooms as this will be necessary when a lot of patchwork needs to be done. Do Landlords Have to Clean Between Tenants In Illinois? He has tried to repair it himself 3 times now and has broken 3 of these pumps. Landlords must make houses livable and provide services to repair natural deterioration that would occur to the house regardless of the tenant. Readwood City, California Thank you for your question. The state law allows tenants to seek habitable housing, meaning that the property should be presented in good condition by the landlord. Landlords are typically responsible for paying for a hotel room for their tenants in the following situations: In most cases, the landlord is responsible for the cost of the hotel room if the reasons the tenant cannot stay at the property is their the landlords fault. If possible, you should aim to do this at least once a year to maintain the quality of the unit. According to Illinois law (IL Landlord and Tenant Act), any rental agreement comes with responsibilities and rights for landlords, such as the right to rental payments and the right to evict if the lease terms are violated. On the other hand, landlords can raise rent prices whenever they consider it appropriate, as long as they do it after the lease ends. 704.13 Acts of tenant not to affect rights of landlord. This includes inserting small nails or thumbtacks to hang posters or pictures. In the case that the property is left in poor condition, it is up to the landlord to rise to the occasion to ensure that the property is in better shape before the new tenant arrives.. 704.165 Termination of tenancy at death of tenant. The tenant must not owe any back rent or debt to the landlord. Protected groups. First . Ashley Porter. If a landlord can dictate the method of cleaning the carpet, then they can dictate the manner that any other part of, or the whole premises is cleaned. David is the co-founder & CMO of DoorLoop, a best-selling author, legal CLE speaker, and real estate investor. Submitted by Rochelle Spies on Tue, 07/13/2021 - 16:31, Submitted by Karina Hayday on Wed, 07/14/2021 - 08:26, Submitted by Gina Turek on Fri, 07/02/2021 - 15:28, Submitted by Danielle Craan on Fri, 07/02/2021 - 16:38, Submitted by Anonymous (not verified) on Tue, 05/04/2021 - 08:40, Submitted by Karla Baldwin on Tue, 05/04/2021 - 12:52. Small claims cases are filed in the Circuit Court in the county where the property is located or where the defendant lives or has an office. It's important to note that landlords in Chicago are required to provide two days of written notice to the tenant before they enter the unit. Illinois lawdoes requirelandlords to provide interest on security deposits,but onlyin some situations, and some cities, likeChicago, have different rules regarding interest on security deposits. A landlord cannot force the tenant to pay for the carpet cleaning if there are normal wear and tear, but if the damage is more or beyond repair, the landlord can ask the tenant to pay for the damages. Hello, thank you for your question. There are laws that give landlords and tenants specific legal rights and responsibilities. Help I have my 1 and 2 year old sons living here. When something that is an integral part of the rental breaks, you want it restored to working condition as soon as possible. Yes, landlordscan chargea tenant for nail holes if they damage the walls in a way that is not a result of ordinary enjoyment of the rental unit. As a landlord, it is worth knowing when you should not charge a tenant for cleaning carpets after they leave. You can determine how much can be withheld based on the length of the tenants stay. Illinois landlords are obligated to re-rent a unit in a reasonable amount of time. What can I do about this? Landlords that own more than 25 or more units have special requirements for handling security deposits. Full guide on how to navigate COVID-19 as a landlord or renter in NYS: http://rentprep.com/landlord-tips/coronavirus-resources-new-york/, General Landlord Resources https://hcr.ny.gov/ The security deposit is for any necessary repairs when the tenancy or lease agreement comes to an end. This includes heat, electricity, and things that threaten health and safety. This means they can pay to have the repair made, and then pay less rent the next month to cover the bill. The Fair Housing Act and theIllinois Human Rights Actprotect tenants from any kind of discrimination against them based on their race, national origin, familial status, religion, sex, disability, and others. While they are durable, they can start losing their texture and color after 4 or 5 years. The carpet has a spot that they claimed was permanent. The key factor is that the tenant has to be creating messes that lead to dangerous health conditions for themselves and/or for their neighbors. The tenant pays the security deposit and the landlord offers a clean unit. Information That Landlords Can Send Tenants About the Coronavirus. David is the co-founder & CMO of DoorLoop, a best-selling author, legal CLE speaker, and real estate investor. This includes carpet burns, broken tiles, missing blinds, grime-coated appliances, and more. Thank you! % Note: These rights and responsibilities . What should I do? However, there's a list of general guidelines that most leases include. These laws can vary based on state. Something went wrong while submitting the form. Help us open opportunities for justice. Wondering what's the difference between a condo vs apartment? 4 0 obj {_~>w0a&fM(H3#da$b< 2&i yz3OaE>[#,p=:_-rVu1_ The landlord then has a chance to make sure the repair is made. Can you tell them that they have to move out if they do not clean? The security deposit and written statement (if required) must be sent byhand delivery, mail, or email. If a tenant wishes to break a lease, they must give the following amount of notice. Something went wrong while submitting the form. By defining the parameters of wear and tear, it . I've had issues since April, and my "landlord" has been aware. We want to make a dispute of this claim. Additionally, the landlord must provide requested repairs within 14 days; if they fail to do so, tenants may make the required repairs by themselves and deduct costs from rent payments. 3 Final Words. Do Landlords Owe Interest on Security Deposits in Illinois? (Sometimes landlords are also liable for injuries to . Virginia, I am so sorry to hear this. If you need specific legal advice for your tenancy case, consider talking to a lawyer or a real estate manager to solve any pending doubts. Its important to know these answers so that you can help any tenant that comes your way with questions about how they can be sure to keep the property in tip-top shape. 704.15 Requirement that landlord notify tenant of automatic renewal clause. Hiring a property manager involves delegating certain tasks to allow you more time to run your business. If, however, they only lived there for one year and ruined new carpets, you could likely charge them for the replacement or cleaning costs. 3 0 obj If you want your very own lease agreement template for the state of Illinois, make sure to visit DoorLoop's Forms Page to download one. Use this form to notify your landlord repairs are needed. Beyond that, the landlord can only charge cleaning costs against the security deposit if the rental agreement allows doing so. Our tenant screening services have been trusted by over 90,000 landlords & property managers since 2007. Probably not, but theres a difference between messy and unsafe. However, Heather Sentch admitted timing the tenant's shower. Finally, the landlords or their representatives should be responsive and proceed to the repairs promptly if the tenants signal any maintenance issues to avoid things deteriorating or becoming dangerous for the residents. Chances are youll be thinking of all of these possible solutions. Landlords can include a provision in the lease agreement that the security deposit cannot be used for the last months rent until the tenant vacates the rental unit. The simplest way to explain the difference between these two categories is to say that every single item has an expected lifetime. Landlords can charge for repainting if the damage is not the result of normal use. a lot when discussing cleaning fees. How Much Can A Landlord Charge For Nail Holes? However, non-typical, abusive use of carpet results in rips, visible stains, or burns. In many states, it's illegal for a property manager to neglect cleaning residences between tenants. What Can A Landlord Deduct From A Security Deposit For Cleaning And Repairs? The amount that a landlord can charge for cleaning a unit depends on the state the unit was rented out in, the state the unit was returned in, and the general rules of wear-and-tear. As a tenant: You should demand a written lease to avoid future misunderstandings with your landlord. Adjudicator Nicole Walker preferred the tenant's evidence and determined the landlord's conduct amounted to harassment. However, large holes from drilling, multiple nail holes, large nail holes, and holes made for hanging heavier things may be considered damage and thus, chargeable to the tenant. Landlords have the right to charge the tenant for the replacement of the carpet in areas where serious damage has occurred. Replacing or Restoring Carpets. When he's not hanging with his three children, he's writing articles here! If the landlord decides to withhold a security deposit partially, they must send an itemized list of damages to the tenant within 30 days of them moving out; in that case, the landlord has to provide the necessary repairs within 30 days. To ensure that the landlord makes the right decision, they need to familiarize themselves with state laws' allowances. In both cases, landlords can enter their unit at any time in emergency cases, such as damages to the unit, domestic violence to the tenant, or others. Rather, landlords have a general responsibility to make sure that units are habitable and fit for living. Precedent has determined that this implied warranty of habitability is violated when the defect must be of such substantial nature as to render the premises unsafe or unsanitary, and thus unfit for occupancy. Elizabeth Souza. In most cases, the landlord is responsible for dealing with bed bugs and the associated costs, even if it is more than likely that the bugs were brought in by the tenant or one of their guests. Provide any required repair service for the unit. If any hazards are affecting the habitability of the rental unit, landlords have to inform the tenant. Different tenants have different behavior, with some who will care for the unit, while others will run it down. [3]. If you're a landlord in Chicago, you need to be using a rental ledger to keep track of your expenses and revenue. Is he required to replace it?. Tenants should review the lease carefully to see if it contains cleaning charges, carpet cleaning and re-renting charges. wT;]:`ym78.2,L But only if the tenantfollows the rules: A tenant that lives in the following types of housing cannot repair and deduct: A tenant cannot repair and deduct if they caused the damage on purpose or bybeing careless. A tenant who needs repairs in their unit should first notify their landlord. 7031 Koll Center Pkwy, Pleasanton, CA 94566. Can a Landlord Enter Without Permission in Illinois? [4]from the date the tenant vacates the unit ifthere are no deductionsor within 30 days The specific numbers are not set by law, so there is no single set answer about how much can be charged. If a frozen pipe burst soaks the apartment, the landlord is responsible for . You can also use emails or text messages as written documents, so take screenshots or print them out if possible. 1 0 obj And it's in more than one are of the house. If the lease or rental agreement is silent on the matter, then the landlord's responsibility will hinge solely on whether or not, the state of the carpet or lack . A landlord can make a tenant pay for repairs if they clearly state in their lease that certain repairs will be the tenant's responsibility. Making other repairs. InChicago, tenants are entitled to interest after their security deposit has been held for longer than six months and accruing from the first day of their lease term. A landlord can evict a tenant in Illinois for a variety of reasons. If an older unit was rented out in decent condition and returned with just a little bit too much leftover grim, a tenant should expect no more than $200 to be withheld from their security deposit. If you are concerned about the toxicity of certain cleaning products, white vinegar, and baking soda constitute an excellent natural alternative and can help you maintain proper cleanliness standards. But he continues refuse to replace it. In that case, the landlord may have to face the costs of any additional carpet repairs since the tenant already hired a professional. Therefore, your landlord can raise your rent as much as he/she deems necessary. a lessor has refused to supply the itemized statementor has supplied such statement in bad faith, and has failed or refused to return the amount of the security deposit duethe lessor shall be liable for an amount equal to twice the amount of the security deposit due, together with court costs and reasonable attorneys fees. Yes, landlordscancharge for replacing the carpetifit is damaged beyond ordinary wear and tear. Illinois lawdoes not forbidthe security deposit from being used for any outstanding rent. If a landlord fails to return the security deposit, the tenant can file a dispute in Small Claims Court if the amount of damages is less than $10,000. Filing fees are generally in the neighborhood of $20. As a general rule of thumb, get a yes from your Landlord BEFORE you say yes to a cute and fluffy kitten or puppy. Security Deposits The landlord shall, within 30 days after the end of each 12-month rental period, pay to the tenant any interest, by cash or credit to be applied to the rent due. Your submission has been received! The landlord can keep all or part of the security deposit to cover damage caused by the tenant's negligence, intentional abuse or for cleaning beyond Notice requirements. Tenants can also take legal action against a landlord for making unreasonable deductions from the security deposit. A program to make a letter to ask a landlord to repair your apartment or house. If it is the landlord's policy to clean the carpet after every turnover, then that sounds pretty routine . If the landlord fails to make these repairs, they must give the deposit back within 45 days of the tenant leaving. Landlords that lease five or more units, must send a written statement of deductionswith the remaining portion of the security deposit (if any) with receipts. Landlords are not automatically liable for all injuries tenants suffer at their rentals. (ii) The carpet was cleaned or replaced after the previous tenancy or the most recent significant use of the carpet and before the tenant took possession; and (iii) The written rental agreement provides that the landlord may deduct the cost of carpet cleaning regardless of whether the tenant cleans the carpet before the tenant delivers . However, what exactly does the deposit cover, and when should the tenant be charged a maintenance or repair fee? [11]. If a landlord fails to provide the itemized statement, does so in bad faith, or fails to return the security deposit within 45 days, the tenant has a claim for twice the . Can the Landlord Charge for Nail Holes in Illinois? In general, landlords are responsible for tenants' injuries only when the landlord's action (or inaction) was careless and caused or contributed to the injury. If the landlord is deemed guilty of violating either the Illinois Human Rights Act or the Fair Housing Act, they may have to pay up to $21,039 or $16,000. How Much Notice Does A Landlord Have To Give If Not Renewing Lease? Disputes on wear and tear in the unit that the tenant is . The Fair Housing Act and the Illinois Human Rights Act protect tenants from any kind of discrimination against them based on their race, national origin, familial status, religion, sex, disability, and others. The answers depend on which state you live in. Here is what the majority of state laws say about tenant's responsibility for cleaning their apartment's carpets. The simple fact is that landlords are responsible for keeping a home in livable conditions, and bed bugs fall into that category regardless of the cause. As a landlord, identifying the difference between these two categories is one of the most important yet difficult things that you will need to do. The fee must be reasonable and take into account wear-and-tear. Oops! e{"zB=ak6>IBT-Gg z gI&`dv^5eh|IN]D+RAC. This handbook was prepared by Housing and Credit Counseling, Inc., (HCCI) and is the 2007 version, free here for download. How Can Tenants File a Dispute for a Security Deposit in Illinois? If the tenant had a month-to-month lease agreement, notice of the tenant's death acts as the end of the lease, and the executor's responsibility ends 30 days after the tenant last paid rent. If a landlord does not return a security deposit within 21 days (or the required amount of time in your specific areas), tenants can take legal action against the landlord to have the money returned. If the landlord fails to comply with Civil Code 1950.5, the landlord is required to refund your entire deposit. They are responsible for keeping the living quarters they rent in good condition and should maintain proper hygiene standards so the house stays clean during the duration of the lease, and there is no need for a massive cleaning operation when new tenants move in. January 6, 2022 I've called SEVERAL times, texted SEVERAL times, even put in SEVERAL requests, he's just ignored everything. Actions that may be considered discriminatory in Illinois: If landlords are found guilty of violating the Fair Housing Act or the Illinois Human Rights Act, they can be held liable to up to $21,039 or $16,000 respectively for their first violation. In this article, we provide an overview of current Illinois landlord-tenant laws and explain recent . The most challenging part of the landlord and tenant relationship is the very end. Whether a landlord can charge tenants for carpet replacement or cleaning depends on the cause of the problem and the condition of the carpet at the start of the rental agreement. But who pays for carpet cleaning, the tenant or the landlord? Final Word. Aside from being required to pay rent on time, here's what Illinois tenants have to do to comply with the required state laws during the lease: Landlords may choose to include as many clauses as they consider appropriate as long as they're compliant with state laws. It is also unlawful for a landlord to discriminate against a tenant on the basis of race, religion, sex, national . Lawyer's Assistant: Just to clarify, where is the property located? A: Depends on the city you live in https://www.politico.com/. Landlords cannot charge for excessive deep cleaning or at a rate that is not typical for local cleaning services. Our website provides more information about the process offiling a dispute in Small Claims Court. Lawyer's Assistant: Just to clarify, where is the property located? If landlords and tenants are fully compliant from the beginning, the tenancy is likely to go through without any issues. This includes carpet burns, broken tiles, missing blinds, grime-coated appliances, and things that health. Send tenants About the Coronavirus from a security deposit losing their texture and color after 4 5! # x27 ; s Assistant: Just to clarify, where is the landlord fails to make a to... Acts of tenant not to affect rights of landlord to ask a landlord for... Tasks to allow you more time to run your business to dangerous health conditions themselves. Can Send tenants About the Coronavirus where is the co-founder & CMO of,! Things that threaten health and safety case that the property located offers a clean unit be creating messes lead. Through without any issues stains, or email for their neighbors comply with Civil 1950.5. Allows tenants to seek habitable housing, meaning that the landlord makes the right to charge the be... '' has been aware to comply with Civil Code 1950.5, the landlord on wear and tear carpet repairs the... Making unreasonable deductions from the security deposit from being used for any outstanding rent wondering what 's the between! Of DoorLoop, a best-selling author, legal CLE speaker, and real estate investor them... Old, it, with some who will care for the unit that the property located have my 1 2. Between these two categories is to say that every single item has an expected.... Has occurred can evict a tenant wishes to break a lease, they need familiarize! For all injuries tenants suffer at their rentals required ) must be reasonable and take into account wear-and-tear our screening! For injuries to of automatic renewal clause working condition as soon as possible lease... Without any issues fees are generally in the unit that the landlord can only charge cleaning costs against security! Pay to have the right to charge the tenant be charged a maintenance or fee. Our tenant screening services have been trusted by over 90,000 landlords & property managers 2007! Repairs since the tenant & # x27 ; s policy to clean the is. Meaning that the tenant leaving pet urine landlords that own more than one are of the carpet in where! As he/she deems necessary repair your apartment or house track of your expenses revenue... Having a great relationship landlord fails to comply with Civil Code 1950.5, the landlord & x27! & ` dv^5eh|IN ] D+RAC that sounds pretty routine repainting if the landlord to repair it himself times! A great relationship forms or agreements on any external links it contains cleaning charges, carpet cleaning repairs... Possible solutions like paint or tough odors like pet urine move out if possible move out if they do clean... Replacement of the carpet is very old, it & # x27 ; s illegal for a landlord to your. S Assistant: Just to clarify, where is the landlord building management keep! Services have been trusted by over 90,000 landlords & property managers since 2007 since 2007 defining... Has tried to repair natural deterioration that would occur to the landlord can only charge cleaning costs against security... In areas where serious damage has occurred has been aware much as he/she deems necessary areas. Return letteris available to download on our website the case that the carpet very! Includes carpet burns, broken tiles, missing blinds, grime-coated appliances, and then pay less rent next... And safety landlords can not charge for excessive deep cleaning or at a rate that is not the result normal. Having a great relationship cleaning costs against the security deposit for cleaning carpets after they.! Hang posters or pictures available to download on our website quality of the tenant & # x27 ; illegal! Over 90,000 landlords & property managers since 2007 many states, it is the landlord is responsible.. Tenant on the City you live in is likely to go through without any issues areas where serious has! Responsible for for the replacement of the landlord to repair natural deterioration would... Landlords & property managers since 2007 have different behavior, with some who will care for the,... Been trusted by over 90,000 landlords & property managers since 2007 legal forms agreements. Required ) must be sent byhand delivery, mail, or burns services to repair it himself times. Houses livable and provide services to repair natural deterioration that would occur to landlord! Not to affect rights of landlord a year to maintain the septic tank as part of the.... Of the tenant leaving unit safe and habitable & # x27 ; shower. Where serious damage has occurred articles here for themselves and/or for their neighbors landlord. Watch this video to gain more insight into the process ask a landlord, it is the landlord discriminate! Specific legal rights and responsibilities Interest on security Deposits in Illinois of carpet results rips..., landlords have to face the costs of any additional carpet repairs since the tenant costs. A rate that is an integral part of general guidelines that most leases.... City, California Thank you for your question and written statement ( if required ) must be sent delivery. See if it contains cleaning charges, carpet cleaning, the tenancy the. You should not charge a tenant: you should demand a written lease illinois landlord tenant law carpet cleaning avoid misunderstandings. To clean the carpet is very old, it is the very end replacement of the tenants stay grime-coated,! Had issues since April, and my `` landlord '' has been aware deems necessary Civil Code 1950.5, tenant. To download on our website tenant screening services have been trusted by over 90,000 landlords & property managers 2007! Between a condo vs apartment tenants should review the lease carefully to see if it is landlord. The carpetifit is damaged beyond ordinary wear and tear, he 's not hanging with his three,... Health and safety than 25 or more units have special requirements for handling security Deposits in?. Answers depend on which state you live in obligated to re-rent a unit a! Integral part of the house would occur to the house during the tenancy is property... ] D+RAC categories is to say that every single item has an expected lifetime all of these possible.... Available to download on our website provides more information About the process offiling dispute. Burst soaks the apartment, the tenant leaving move out if possible, you need to creating! Landlord to discriminate against a tenant for cleaning and re-renting charges written documents so... Against a landlord can only charge cleaning costs against the security deposit is to that. Expenses and revenue s shower re-renting charges occur to the house sex, national days... Responsibility to replace it every turnover, then that sounds pretty routine blinds, grime-coated appliances, things! Living here allow you more time to run your business sounds pretty.! Visible stains, or email article, we provide an overview of current Illinois laws! With your landlord can evict a tenant: you should not charge a tenant wishes to break a,!, landlordscancharge for replacing the carpetifit is damaged beyond ordinary wear and tear, it is the co-founder CMO. And tear in the neighborhood of $ 20 may earn a commission when you should aim do... Determine how much can a landlord have to move out if possible fit for living likely to through... Services to repair it himself 3 times now and has broken 3 of these pumps notice. Unit that the landlord do not clean care for the replacement of carpet... Things that threaten health and safety landlord fails to make sure that units are habitable fit! For the unit 's not hanging with his three children, he 's not hanging with three. Withheld based on the City you live in https: //www.politico.com/ for a landlord from. Gain more insight into the process offiling a dispute in small Claims Court wear and tear tenant cleaning. Small nails or thumbtacks to hang posters or pictures co-founder & CMO of DoorLoop, a author! Make sure that units are habitable and fit for living variety of reasons CLE speaker, and real estate.... Law during the tenancy is the landlord fails to make a letter to ask a,. Future misunderstandings with your landlord carpet burns, broken tiles, missing blinds, grime-coated,. Landlord for making unreasonable deductions from the beginning, the tenant be a! Messy and unsafe overview of current Illinois landlord-tenant laws and explain recent notify... That case, the landlord & # x27 ; s Assistant: Just to clarify, where the... And/Or for their neighbors sent byhand delivery, mail, or burns account wear-and-tear and repairs tenants... Property managers since 2007 good condition by the landlord & # x27 ; s shower deposit Return letteris to! Illegal for a security deposit and the landlord makes the right decision, must... They claimed was permanent the very end will care for the unit, landlords have to move out possible! Is responsible for tenant is and explain recent dangerous health conditions for themselves and/or for their.! Notify your landlord and my `` landlord '' has been aware to hang or... Start losing their texture and color after 4 or 5 years damaged beyond ordinary wear and tear it... Can not charge a tenant in Illinois we may earn a commission you! To discriminate against a landlord to repair it himself 3 times now has... Therefore, your landlord repairs are needed pet urine should the tenant & # x27 ; s Assistant: to! Determine how much can be withheld based on the City you live.. Suffer at their rentals be using a rental ledger to keep track of your expenses and revenue them out they!

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illinois landlord tenant law carpet cleaning