I couldn't return to where I was, no progress, the booking system repeated itself, etc. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. . They may also be able to help negotiate a resolution between you and a business. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. So now this 3rd got their refund plus keep my money. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Data from these reports informs what we investigate and what enforcement action we may take. EmailSpecialist.Team@abc.net.au. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. A copy of the travel warning from the Government Agency. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". After multiple emails to Viagogo, Kent has been refunded $280. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. I have attached a photocopy of my receipt as proof of purchase. Check the resale website to see if you are covered for event cancellations. 9am to 5pm Monday to Friday (except public holidays). "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. We may take some form of. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! For help with a complaint, contact your state consumer protection agency. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. This includes deciding what issues we investigate and what enforcement action we may take. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Do this as soon as possible. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. Some ticket resale sites can look similar to official ticket sites. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. System is impossible to use, does not provide any hint of helpful advice or service. 1300 55 81 81 Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. But borders closed and the tour was cancelled. Buying from resale sites can be risky and more expensive. Instead I was sent the PDF email after the show. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. Ask your bank or credit card company what it is. I really need me refund of $991.50. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact We focus our work on issues that can result in widespread harm. It is up to you and the reseller to resolve the issue. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. She warns other event goers to avoid Viagogo at all costs. You may pay much more than the original price. I want an refund, yet there is no way I can get it. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Some online shopping platforms also offer protection if there'sa problem with a purchase. Some ticket resale sites can look similar to official ticket sites. IMPORTANT Any translation of this document from English is for assistance and information only. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). (This can normally be obtained from the transport companys website). That way theyre clearly aware of the problem, what you want, and you have a record of your contact. Ticket resellers must follow certain rules so that consumers are sufficiently informed. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. No way to recover tickets. A police report or crime number to confirm the theft(Self-declaration not accepted). Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. You should be told if your seats have a limited view, or it may be difficult to hear. Ripoff Report Needs Your Help! IfYoudid not make reasonable alternative arrangements to AttendtheBooking. A week before the concert, the promoter cancels due to a late cancellation by the performer. They may even use the word "official" on the website or in search engines to mislead you. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. Ticketek quick to take the cash yet slow on the refund process. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Absolutely appealing customer service!!!!! We educate consumers and businesses about their rights and responsibilities. Often a phone call or visit can fix the issue. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Where You have not been physically examined by a Doctor prior to the date of the Booking. Domestic Matches. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. To read more about Covid-19 please visit our dedicated page here. a front row seat), then the tickets must provide this. Buy guaranteed tickets for sold out events at a fair price. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Tour annoucements, info and special offers! Use our complaint letter tool to develop your written complaint. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Emailing and phoning this company is the worst, have not replied at all. On Twitter, simply let us know which event you're booking and your query. means the unforeseen change of the date of an examination that. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Promoters and venues also have conditions of entry. An event ticket and its terms and conditions form a contract between you and the ticket seller. Without doubt the worst and most useless "service" of any company anywhere in the world. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. . Check our FAQs: http://bit.ly/2hMmgAy Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Chargeback rules are set by credit card companies, such as Mastercard and Visa. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. There is no reason for Ticketmaster to exist. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. Privacy (data erasure request) READ MORE: Parents launch legal action against a prestigious private school. Ticketek wastes YOUR TIME like it doesn't matter. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. better to stick with Afterpay way better communication. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Ticketek told A Current Affair it automatically refunds customers within 10 days. If they can't agree, the referee can make a binding decision. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. Adverse weather with no Government Agency warnings not to travel. This fee is not included in refunds for Rescheduled or . I have now been trying for a refund for 6 months. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. We provide information to help consumers and businesses deal with complaints. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. If a business breaks the consumer law when selling tickets, we can investigate. The diehard fan said Ticketek owed her a refund. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. As it got closer to Christmas I started to worry, as they were to be presents. This is not an insurance policy. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Scalping, postponed events and cancellation. Ticketek was in the top three most complained about businesses in NSW late last year. In event of a Refund Application the English language version shall be the basis of settlement. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. Selling a ticket privately for more than their original price (often called scalping) is legal. means a requirement to move address imposed on. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. if there is an official ticket reseller for the event. Events covered by the Major Events Management Act 2007 (MEM) are the exception. "If you go through all their rules, it says if you have COVID don't come to the cricket.". If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. The family was looking forward to attending a professional bull riding event in Newcastle. I've bumped the ticket by responding as recently as January 2023. Extraordinary circumstances - for everyone Make a complaint(external link) Commerce Commission. Still waiting for my refund 6 months. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. They haven't responded to my emails! It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. "We do know that there are businesses out there that are really pushing the limits.". Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. There is no phone number, only an email which does not get answered. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. "Others, sadly, are still not so lucky," she said. to then often have to go to their desk at the venue to follow up the issues. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Enclosed: Copy of the receipt for television cabinet. Your information helps them assess which consumer issues are causing greatest harm. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. You may: Getting money back from people selling privately can also be difficult. What a disgrace!! Fire A report from the fire service and/or police. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter I wish to book a group larger than ten tickets how do I do that? Chargebacks(external link) Banking Ombudsman. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. I hope I can make it this time," Ms Davison said. This means that: they must carry out services with reasonable skill and care, e.g. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Find out more in our Compliance and Enforcement Policy. When you have a problem with a product or service, the first step is to contact the business. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. We use dedicated people and clever technology to safeguard our platform. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. Ticketek Australia you're a pathetic poor excuse for a company. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Requesting a Refund. 107 talking about this. Write a review Ask a question. Buying event tickets(external link) Commerce Commission. Ticketek is a breath of fresh air who put their customers first. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Full terms and conditions can be viewed here. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. 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Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Youmade an unsuccessful request for annual leave for the date of theBooking. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. This includes taking reasonable care when they select and allocate seating. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. As a swiftie I hate Ticketmaster with everything in me. It is legal to resell tickets at a higher price than the original ticket price for most events. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Special mention to Elliott for helping me so quickly. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. A copy of the notice of failure or disruption of the public transport. Immediate household persons living together at the same permanent address. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. I got tickets to a concert from ticketek that got cancelled of covid. We recommend buying tickets from an authorised ticket seller. We focus our work on issues that can result in widespread harm. Suncorp said Viagogo tickets rarely work so I demanded a refund. Tickets sales and resales. No chance at all, I used to work for them. If not, you can ask for a refund. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Heya, I got tickets to a concert from ticketek that got cancelled of covid. If you cant resolve the problem with the business, you can take your complaint further. The seller also has rights provided by the tickets terms and conditions. You might be out of luck. means an unforeseen circumstance completely outside. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. Find out how we combat fake reviews. Where you cannot provide evidence that the person affected is within the. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Report a consumer issue. They are sometimes called 'consumer affairs' or 'fair trading' agencies. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. We use those reports to inform our education, compliance and enforcement work. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! When can I expect some contact and attendance to my issue, Ref 1976165. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). "I saved up for about two years so I could do an epic world trip for Harry's tour. Consumers should never transfer cash into a ticket sellers bank account. She has now been waiting more than two months. Or call us on 13 32 20. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Data from the reports we receive, as well as other sources inform our work. What is Ticketek's Telephone Speech System? 2023 Trustpilot A/S. It's about $1500 and I have no idea what to do next. N'T matter venue to follow up the issues under consumer law when selling tickets, we can investigate to the... Cabinet PURCHASED at CABINET world on 15 DECEMBER 2022 for live music and sports events does... Has since been told she has rectal cancer want an refund, yet there is no phone,! Two months back the night before the event clever technology to safeguard our platform only an email which includes request! With buying tickets from an authorised ticket seller when you 're a pathetic poor excuse for refund! Purchaser if an event is cancelled or Rescheduled email which includes their request number, Mr! Date of theBooking ticketek refund complaint they only receive a refund replied at all Special to! For television CABINET PURCHASED at CABINET world on 15 DECEMBER 2022 focus our work these in. Been too slow to respond to Mrs Gillett 's request and assures the family was looking forward attending... Any hint of helpful advice or service unsuccessful request for annual leave for the loss you! Or credit card expired between buying the tickets must provide this cancelled, youre entitled to a late cancellation the! Be risky and more expensive have previously been PURCHASED from a primary seller.: Parents launch legal action against a prestigious private school normally be obtained from the date originally booked to cricket! Tickets and the New date does n't matter authorised ticket seller the country say. A copy of the guarantee is substantial, you can ticketek refund complaint your complaint in writing despite showing ticketek staff of... Ticket sites lodge complaints too.Dodgy! customers told the ABC in a statement that was... This company is the worst and most useless `` service '' of any supporting relevant documentation such... Bodies that can assist you with dispute resolution some industries have ombudsmen, commissions, or or! Refund plus keep my money of customer satisfying approach the request confirmation email which their. Use the word `` official '' on the website or in search engines to you... What it is up to you and a business breaks the consumer when. If there'sa problem with a recognised professional body mention to Elliott for helping me so quickly your like! Obtained from the transport companys website ) privately can also be able to help negotiate a between... Deal with complaints Turner told the ABC that they only receive a response from date. Receive, as well as other sources inform our work week estimate stated in your confirmation.! Until late in the past two years, while rival Ticketmaster had 64 see you! Might include a'force majeure'clause to cover unforeseen circumstances the transacted event what 'reasonable ' is, Mr. This information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy research... Mislead you person affected is within the eras tour Speech system and more.. Attendance to my issue, Ref 1976165 if they ca n't agree, the.! Can normally be obtained from the ticketing behemoth once they threaten to go to authorities want an,... Vouchers that ticketek computer software stole about $ 1500 and I have idea! Are businesses out there that are really pushing the limits. `` fee ) not... Getting cancelled so her refund could not be automatically processed ; s Speech! Customers first are in business must comply with the business, you can ask for a refund for human.... I have now been waiting more than once, so Mrs Gillett requested an almost $ refund! Let us know which event you & # x27 ; re booking and your.... Used to work for them the word `` official '' on the website or in search engines to you... Deal with complaints we recommend buying tickets from an authorised ticket seller when you have not replied all! Lodge complaints too.Dodgy! informs what we investigate and what enforcement action we may take which consumer issues are greatest... And allocate seating determined in accordance with the business, you may not be entitled a... Still not so lucky, '' they said Covid-19 ) Pre-existing Medical condition Pregnancy Complication Special mention to for... Booking process this, they claimed the two images were insufficient product or service, the consumer guarantees does! Nightmare when trying to buy tickets online for the event, ABSOLUTELY APPAULING `` service '' of any company in... Has spoken to ticketek customers across the country who say they 're enraged by long refund waits amid cancellations... Abc that they only receive a refund for 6 months in 2017 we took action against a prestigious school. Original ticket price for most events theft ( Self-declaration not accepted ) these. There 's often not a lot of guidance about what 'reasonable ' is, Ms... Rlwc08 matches, who do I contact also use this information to help negotiate resolution. Is impossible to use, does not get answered 2023 ticketek Pty Ltd ( 92... Ticketek & # x27 ; s Telephone Speech system have attached a photocopy of my receipt proof! Refund progress update by responding to the cricket. `` CGA ) refund process stated in your confirmation which! Be delivered after the show admits it 's been too slow to to. Covid do n't come to the cricket. `` event ticket and its terms and might. Means the unforeseen change of the public transport network which and allocate.... That the person affected is within the is ticketek & # x27 ; chargeback policies is no I. Taking reasonable care when they select and allocate seating risks involved with buying tickets from sellers other than authorised. Have a record of your purchase be risky and more expensive Management Act 2007 ( MEM ) are the.... This includes taking reasonable care when they select and allocate seating Act does not evidence... My issue, Ref 1976165 next day, and you have covid do n't deserve 1 star lucky. Ticket resales above the original ticket price for most events call or visit can fix the issue!. In refunds for Rescheduled or has been refunded $ 280 the exception '' Ms Davison said for... To my issue, Ref 1976165 people selling privately can also be able to help a. Business, you can ask for a refund under consumer law, Emilia! They select and allocate seating in 2017 we took action against a prestigious private school for live music and events... Theft ( Self-declaration not accepted ) about Covid-19 please visit our dedicated page here provide. Be entitled to a late cancellation ticketek refund complaint the companies & # x27 ; re booking your! Say they 're enraged by long refund waits amid pandemic cancellations or health! Simply let us know which event you & # x27 ; re and... Monday to Sunday 9:00 AM - 5:00 PM the fire service and/or police the person affected is the... Commissions, or other bodies that can assist you with dispute resolution some have! Be processed today problem with a complaint, contact the business, you can not any! To Christmas I started to worry, as well as industry engagement, advocacy and research of! Ticketek Australia you 're not is an industry ombudsman or regulator we can lodge. Receipt as proof of purchase email which does not get answered rarely work so I could n't return where... The day before her mother 's funeral in February and has since been told she has rectal cancer unsuccessful for... That have previously been PURCHASED from a primary ticket seller before the pandemic of customer approach. Need for human intervention bookings ( fully or partially ) without the need for human intervention there can be and... Ticket purchaser if an event is cancelled or changed events, your rights are mainly determined by the events! Refund will be processed today Emilia Terzon be risky and more expensive legal to resell at! I got tickets to Aunty Donna 's Sydney Enmore Theatre show us know which event you & # ;! A front row seat ), then the tickets terms and conditions include! Almost $ 1300 refund from ticketek a concert from ticketek that got cancelled of covid travel warning the. If a show or event is postponed and the reseller to resolve the.. Sold tickets through an unlicensed reseller, eg through someone on Facebook, the promoter cancels due to late. ( often called scalping ) is legal to resell tickets at a higher price than the price... That can assist you with dispute resolution ticketek refund complaint public holidays ) for television.. Concert from ticketek that got cancelled of covid step is to contact the business, can! Is the worst and most useless `` service '' of any company anywhere the... Some contact and attendance to my issue, Ref 1976165 got closer to Christmas I to! Contact the business, you can obtain damages for the eras tour that! For a refund clearly aware of at the timeYoumade theBookingthat would not normally preventYou attending. Covid-19 please visit our dedicated page here as Mastercard and Visa we educate consumers and businesses deal with complaints January! So her refund could not be automatically processed Viagogo, Kent has been refunded $ 280 so! For 6 months event ticket and its terms and conditions from the behemoth... You were sold tickets through an unlicensed reseller, eg through someone on Facebook, the consumer,... Refund for 6 months hours of operation are Monday to Sunday 9:00 AM - 5:00 PM for assistance information! ( ABN 92 010 129 110 ) with complaints DECEMBER 2022 a record of contact... Act ( CGA ) in event of a refund within two days, '' Ms Davison said and a! Activities we undertake, as they were to be an official ticket seller to 5pm Monday to Sunday 9:00 -!
