We will assist you with a wide array. You are welcome to visit the world's famous scenic spots. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. She put me on hold and finally came back and she processed my request to terminate my service. Their rating was poor to say the least but it was the one I was willing to pay for at that time. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. Should I rent a router/modem from Suddenlink? Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. We value your privacy. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. First, we provide paid placements to advertisers to present their offers. That piece of equipment or gadget belongs to Altice Amplify. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Most plans provide customers with unlimited data. Got a question about this activity? 4. This was solved. Do they tell u this in the office when turning in your equipment? Enter ZIP or City to find a location near you. Your experience on this site will be improved by allowing cookies. Moving or just moved? Monthly rates depend on the download speed and any bundling options you choose. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. I called more than a month in advance to find out what the procedure was to avoid fees and payments. SuddenLink high-speed internet is powered through a fiber optics network. I ask several times to speak with a manager. You also have the option of having all shipping and/or packing charges billed to them . However, plans and pricing can vary depending on where you live. Check with SuddenLink to learn the precise terms and conditions for your area. Department you're calling Customer Service. Its terrible, all y'all want too do is put a whole in my pocket. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. So I am wondering what would be the reason of giving them out. Where? When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. All prices subject to change at any time. So I told them I'm not paying anything because I haven't used there service since then. Remain on the line. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. I thought this odd and hung up. Would you like to pay with your credit card we have on file," and again I said no. This will surely increase the credibility of your complaint. Suddenlink Communications. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Accept Appointments. In 2020, Google Maps was used by . I have not had internet now for 2 days. One to two DAYS? See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. This site does not include all companies or products available within the market. I want to cancel." What are you looking for? I have worked in the field of IT for many years. ConsumerAffairs is not a government agency. Pricing varies by location and availability. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. In 2020, Google Maps was used by over 1 billion people every month. Unfortunately, Optimum doesnt currently offer seasonal holds. Things to Keep in Mind While Returning Equipment (But you still wont own them!) The company took away about 100 dollars of the 117. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. You can use the Suddenlink location finder and visit a store in your area to return the items in person. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Suddenlink Communications. Also customer service was horrible. 2023 FairShake. You can drop off prepackaged FedEx return packages at any drop off location. See below.). When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Press 1, 2 or 3. It is easy to make changes and modifications to your plan. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Find an Optimum store near you to see our latest cell phone deals and mobile service or our . Build with reliable, comprehensive data for over 200 countries and territories. equipment has to be sent back. Suddenlink bumps up its prices after your first 12 months of service. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. And if you are set up on automatic pay, YOU ARE SCREWED! I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. How Much Does Ethernet Installation Cost? I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. Suddenlink is scamming people! I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Why should you choose Allconnect? Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. We present information collected independently from official provider websites. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. The products and services we review may not be right for your individual circumstances. I'm a college student I don't have money just to give away like that. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Additional fees and terms may apply. Just sayin no need to be all up in arms and sue a company over your own responsibilities? This compensation may impact how, where and in what order products appear. Contact a location near you for products or services. Enter ZIP code or city, state as well. From 18:31, a one-hour overtime fee will be charged. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Not cool, but OK. A few months later and I saw the charge was STILL there. We appreciate you taking the time to share what happened. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Yes, you do need both a router and a modem. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Them I 'm not paying anything because I have not had internet now for 2 days in... Its a trip to the moon, a bird 's eye view of the 117 month advance..., uploaded, posted, transmitted, or distributed in any way speed! 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