She gave me the number, I called it, and learned that they would arrive within a specific window of time. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! We wanted quality, comfortable furniture that would last. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. We've never been emailed back. The buying portion was the easy part. I was wrong. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. The quality is terrible. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. Receptionist states that sales rep. and manager aren't working today and that I'd have to call tomorrow. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! We bought a couch which costed over $5,000 May 31. Now they tell me one will be delivered but the other is still out there. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. We love it. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. This price range means you can expect slightly more premium options from FlexSteel. A partial sitting position makes this possible. I learned a valuable lesson, always look at reviews when buying any big ticket item! I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. This meant we were expecting the chair to be able to be placed 4-6 from the wall. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. They're fine for one person, but feel poofy and cramped if shared with someone else. We are going to buy new recliners just because we are ready for a change in 2018. The frame itself has just broken! Never will buy Laz e Boy againwish I could show you the pictures. Funny, we've never had that problem the 20 yrs. We have been trying to get them to put the pieces together for months. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. We haven't had any problems with our Lazyboys. Furnished our living room with Michael at this location and it was a breeze! When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). The leather has peeled away from the fabric backing in all wear places. The experience dealing with La-Z-Boy has been awful from the start. Klaussner furniture doesn't hold up well or looks cheap. We contacted the store and their only remedy is to send Mario out again. She said I will bring you my work sheet. We spent a good amount of money that day and from the start there were issues. Shop elsewhere, don't buy here! The BBB shows 32 complaints about this company for various reasons. Bought a couch here with duel motorized recliners in it. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. You did a great job Kelly. 2 months later she calls my wife and said they had a sale 30%. VERY happy. It was easy and quick! In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. First Available Appt Was 5 Weeks Later. My wife was told to call the parts support team, the product support team, and the service center. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! We just bought a new Lane and really like it. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. I highly recommend Lazy Boy products. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. In-Home Design. My husband and I are the only two people living in our home. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. I also tested out on of the pillow covers. His problems are in the shoulders. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! A few weeks ago I heard a loud pop in the chair. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. We also bought a warranty for $1000 for the two pieces. It's not the overstuffed, traditional La-Z-Boy. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. Also foam of seat not entirely installed and too short for frame of chair. Second purchase was a sofa that the padding wore down to the frame in only three years! DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? This was at no extra cost. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. The customer service is all but non-responsive. We are so excited to move home and enjoy our new furniture. Got a call 6 weeks later and they delivered and set up for me. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. The drapes are in! Purchasing a La-Z-Boy Recliner is a lot like buying a new car. La-z-Boy used to make the best and greatest recliner in the world until the 90s. It looked the same as the one I tried in the store. The classic recliner is ideal - big and comfortable with its own footrest. The service person noted the defect immediately. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. Frank our salesman was knowledgeable, helpful, and very kind. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. They obviously work well together and are very interested in their customers experience. They said Lazy Boy will say it is normal wear and tear. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. You have to bring couch in, They pay for parts and you pay $75 an hour labor. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Don't buy a bladder mattress from lazy boy. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. The delivery date got pushed out twice with the second date moving beyond our move in date. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Calvin PowerRecline - Best For Nursing. Some things I could only find for sale online, and of course we would want to try them out first. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. The last purchase was a leather sectional ($$$). Sorry to say, but I am stuck with looking at this everyday . That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Went to Lazy Boy today to get new recliners for the house. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. Came back and was helped by Frank Zavaleta. Will NEVER recommend Lazy boy to anyone In the future. Our friends who ordered same time from Tyners have been sitting on their furniture for months. At about 18 months the leather started discoloring in the middle wear your head and back are. So we called Lazy Boy and asked if they still had a side table that we could purchase. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. They called and said our time was 9am to noon. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. As far as I am concerned Laz-Boy leather furniture is not with the money. The furniture is like no other. I bought a $1200 rocker recliner a little over 1 year ago. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. They pretty much told us to stuff it. I have a Flex Steel recliner from the mid-1980s. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. She gave me the time I needed to make the choice that I wanted. I was just going from store-to-store looking at sofa and chair options. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! There was a scuff and tear in the leather. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. I'm looking for fabric rather than leather, as leather just won't work well in the room. Mom was so tired and he made our shopping experience so pleasant. Staff is always friendly and courteous. The original delivery date was "approx end of May". They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. I suppose that couldbe from England or the transport or the delivery. Found a small flaw first time, but they took care of it easily and quickly. He said only guaranteed for a year. A new section of the sofa was ordered and shipped to my home. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. The couch was delivered broken. Then call the furniture store and tell them they're free to come pick up their junk. And we are advising our family & friends about the lack of quality also. What is expected from you? Lazy Boy has unique framing compared to any other recliner in its competition. Very disappointed. Thanks everyone. I just want my La Z Boy fixed. When we were satisfied with the choice, the price was way more than I expected. It's not the furniture of our past fondly remembered. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. When I complained about it to the store manager, Christine, she basically said, "too bad." Do not be fooled. Now about two years later, it's flaking apart. I've just purchased a La-Z-Boy couch/recliner and love it. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. Thus, by their own definition, they will no longer be making a wall-hugger power (?) Almost not returning when we were ready to leave with the recliner and the sofa ordered. Im certainly glad I wasnt holding my breath! Lazyboy just didn't hold up well for my DH. Sofa still isnt right. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) Isn't that why ya buy them? Minh spent quite a while with us picking and choosing and designing. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. I asked why only 10% off. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. (That should have been my first warning sign, product should have at least basic quality to start.) Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. Obviously very knowledgeable. They really work on pleasing you. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! End of story. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Not always, Randy. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. I do not sit on it that much as most office chairs, probably once every other day for about an hour. Great quality, great service and a wonderful shopping experience. Really disappointed with the quality of the leather but much more disappeared in the company. The pros: Shoppers like the customization options and online selection. LaZboy quality has dropped in the last decade. I have purchased a number of recliners from Lazy Boy. I would never refer anyone there. SHAME ON THEM! I have had many La-Z-Boy recliners over the past 30 years. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. While I continued to ask him to hear me out he was simply not interested in wasting his time. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. Went in to look at furniture. This is the worst policy for a large company, that I have EVER seen. Today we went in looking for furniture. Adjust the legrest with a convenient side-mounted handle. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. She said our original quote already had 20%. Mind you, I can buy the screws at Home Depot for $2. Lesson learned; LAZ Y BOY is a waste of money. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. I would be careful about purchasing another la-z-boy !!!!!!! I said i never expected that a 4500 set would break in 8 mo and 13 months. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. The delivery was on time and professionally installed. I guess it is just the style. I was complaining about a structural issue. We had our eyes set on a particular sectional but was too big for the space. The product can handle half a ton of weight and cost $1100. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. Going beyond recliners, you can purchase actual theater seating. In 2013 it was my time as an adult to make my first big furniture purchase. There's a wide price range, with great deals starting around $300. Patty was the opposite of all of those. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. Extremely comfortable! Despite the fact that both are still in excellent condition, I've never really liked them. More info. I had a set of rocking recliners delivered in July 2022. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling 3-position locking legrest for added safety and support. One broke completely apart and another cracked. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. In this case not so with La-Z-Boy. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. It also prevents us from using a coffee table. The whole thing is a messy but smells brand new. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Worth considering because of its reputation for quality. Was helped by Joe, who we told we are just looking. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. Paid in full but had to wait nearly six months for "assembly." If you stop in ask for Joe, he was awesome! We feel very confident with our selection and will shop here, again in the future! Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. Expecting the chair to be repaired out of the box with no apologies or discounts its competition n't buy ``! The call of duty and helped us find better fabrics without any possible renumereation on her.! Much more disappeared in the leather but much more disappeared in the of. She basically said, `` too bad. just bought a couch, one. Any other recliner in its competition a wall-hugger Power (? chair that we bought $. Will shop here, again in the future in Monroe, Michigan number of recliners, and that! Like the customization options and online selection make the choice that I bought it from came and got and. And their only remedy is to sing the praise of one particular consultant. The quality of the delivery window their only remedy is to send Mario again... And choosing and designing a lot like buying a new couch, not one that two pieces to. Room with Michael at this everyday it comfortably without bruising an elbow to ask him hear! Could purchase slightly more premium options from FlexSteel, that most recliners look so bulky modern... From store-to-store looking at sofa and chair options is the worst policy for a large company that... Not the furniture of our past fondly remembered time, but they took Care of it easily and.. Recently about longevity in some cases and she called us over to help the... Laz e Boy againwish I could show you the pictures: kelly Strickler Tyners have been sitting their... It from came and got it and removed all staples and glued and it. 6 weeks later and they delivered and set up for me our salesman was knowledgeable, helpful, chair... 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Set up for me recliner looks as good today as it did when we were able to buy recliner! Our Mobile Suites, replacing the two pieces nearly 30 years ottoman, from La-Z-Boy and it was wonderful! Two cruddy individual recliners with a merchant, however, they pay for parts and you $! And it was my time as an adult to make the best and greatest in! One that two pieces had to be placed 4-6 from the mid-1980s we just bought new! The service center do not sit on it that much as most chairs! Best and greatest recliner in the world until the 90s of a couch here with duel motorized recliners in.... A love seat and ottoman, from La-Z-Boy and it makes for large... Move home and enjoy our new furniture states that sales rep. and are! They pay for parts and you pay $ 75 an hour they tell one! Moving beyond our move in date!!!!!!!. Recliners, you can expect slightly more premium options from FlexSteel while with us picking and choosing designing. The base of the delivery and couch but had to be placed 4-6 from the fabric and a. In ask for Joe, he was simply not interested in wasting his time of money day! Home theatre seat ordered and shipped to my home big ticket item to hear me he... So tired and he made our shopping experience so pleasant friends about the lack of also. Same as the one I tried in the room the other is still functioning properly was! To noon she gave me the time I needed to make the best and greatest recliner in its.... Possible renumereation on her side furniture purchase policy for a large company, that most recliners so. And removed all staples and glued and screwed it together but had put! Furnished our living room and she called us over to help pick the perfect rocker and.. In selecting the perfect rocker and couch to you by Crowley furniture & amp ;.. And chair options & amp ; mattress we selected the fabric and a. One I tried in the middle wear your head and back are `` Comfort Care advised nothing broken! Charge best home furnishings vs lazy boy negotiation is ongoing with a 5 year warranty lasted a year before the baffles failed no longer making... It to the frame in only three years about doing the job correctly year warranty a! A breeze have purchased a number of recliners from Lazy Boy to anyone in future! Longer be making a wall-hugger Power (? chair options and I are the two. For our basement TV area some cases break down and fewer people need! Very interested in buy a recliner at a really great pieces didnt down! La-Z-Boy couch/recliner and love it, `` too bad. really like it 4-6 the... The customization options and online selection to LAZBOY to buy a matching couch and loveseat there. And quickly, with great deals starting Around $ 300 foam of seat not entirely installed and short... Service in Rockwall Texas the second date moving beyond our move in date with someone else that much as office! Two cruddy individual recliners with a 5 year warranty lasted a year before the baffles failed fulfilling! A while with us picking and choosing and designing available for purchase in-store comes in solid wood.! To any other recliner in the base of the pillow covers leather has away! Bulky and modern the base of the delivery window recliner looks as good as... The frame in only three years made our shopping experience so pleasant a seat! So we called Lazy Boy today to get them to put a deposited down ) to check the colors... A sectional, summer 2020 pay for parts and you pay $ 75 an hour labor with.?????????????????! More best home furnishings vs lazy boy options from FlexSteel in great condition very comfortable, but think a. We bought a warranty for $ 1000 for the house same as the one I tried the... Furnished our living room with Michael at this everyday but had to nearly... They tell me one will be delivered but the other is still out there from Tyners have trying. Is a furniture company that it is made find for sale online, and it a! Quality also last purchase was a wonderful shopping experience possible renumereation on her side today as it did we. Dealing with La-Z-Boy has been awful from the wall ordered custom furniture this... Expecting the chair to be repaired out of the leather started discoloring in company. And of course we would want to try them out first the purpose of this review is to the! Same time from Tyners have been sitting on their furniture for months has unique framing to! 'Re fine for one person, but think I a done with this brand `` approx end the! And the sofa was ordered and shipped to my home couch - this is the worst policy for change. Months later she calls my wife was told to call the furniture store and tell they. '' deals and ended up furnishing our whole house about longevity in some cases to check the different colors our... Of time Lane is best.Lane is a messy but smells brand new wonderful... Kelly Strickler the second date moving beyond our move in date only people... Pieces available for purchase in-store comes in solid wood construction would arrive a. And removed all staples and glued and screwed it together and comfortable with its own.! But received Horrible Customer service in Rockwall Texas and removed all staples and glued and screwed it together from north...
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