I would then verify their order details, offer a solution, or initiate the refund process. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. The other reason why we started with food is we knew that something like restaurant food is very perishable. Tony Xu: Yeah, and it goes both ways, right? Thank you again for joining us. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. 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Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. This list does not include technical or factual questions. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Offering more payment options and discounts for customers. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Mr. Xu said the challenges were par for the course. Thanks for having me. And when things are going really, really well, you should also make sure youre truth seeking. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. And you dont tend to just do that overnight. Lily Sloan composed our theme music Kelsey Doyle produced this episode. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. So I think its really important to be intellectually honest. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. Joy Huang: With that, Tony. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. And that the products that we had been building were very differentiated and industry leading. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. We always wanted, at DoorDash, to be a person who showed up with a check, he said. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. Ive never worked a day in finance before in much of my life. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. And I think if you can do that, and if you can set that at the beginning of your journey. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Are you looking to land a job as an electrical machine engineer? Interested to advertise with us? I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. And so thats what were trying to do, I think its not gonna happen overnight. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Interview questions and answers were first added on April 19th, 2021. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. We ultimately identified about 20 steps in the process and it really came from doing the work. And thats really I think the spirit of how DoorDash operates. This interview was conducted by me, Joy Huang of the MBA class of 2021. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. So thats the first thing. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. I have a strong potential to think outside the box and generate innovative solutions to problems. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Anybody done these? Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. I think that was important. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. So Im not talking about big things per se, but thats what I thought a lot about as a kid. justafluke__ 2 mo. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. It was mostly not pretty, and it was laced with magical thinking. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. 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