Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Review the available internet, phone, and TV packages. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 2023 CSC Holdings, LLC. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Cancel Direct Line Auto-Renewal Before You're Charged Again! ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Please try again later. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Dont even think of doing it via text. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. Now, you can request the cancellation of your service. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. If you do not, you can contact customer service over the phone. All times are central standard time (CST). When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Click on the appointment block on the schedule to launch the popup menu. Produce and print a label Click hereand type in your information. Contact an Optimum Expert 24/7 with Chat or Customer Support. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. They can as well help you terminate it from their end. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. 119.82.227.201 You can say New customer or press pound. Then, click on the account details option. Does Suddenlink Prorate its Cancelations? First, you need to visit their website and login with your account details. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. It applies only to the monthly fees. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. We strongly recommend that you upgrade to a more current browser. Otherwise, youll be calling when you should be sleeping or working. State your reason for termination of service. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. Also, you can carry other account managing settings. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Click on "Account Details". Start Troubleshooter Or chat with us now to schedule. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Heres what to do with Suddenlink down. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Ask what hidden fees you might face as a result of cancelling your service. Performance & security by Cloudflare. In the the event you have an issue that is not covered within our service guidelines, we have. . 5. and our Get online support for your cable, phone and internet services from Optimum. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. , many of which have to do with billing issues. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. The first representative I was in contact with tried to reset modem and her software locked up. Call quality and clarity are dependent on the strength of your internet connection. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. - Two hours later there was no tech and no call. Back to top Late cancel While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. , you can count on this never happening again. 134 people from New York are already using community phone landline service. 2. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). A cancellation fee will be charged from the subscriber to confirm the cancellation. Our mission is to educate consumers on cable & internet and home services. We went over my phone number, and how to find the house. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Chat (7 days a week): 9:00 a.m.midnight (CST). Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. People need to know someone is out there to help! If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Pricing, terms, and offers subject to change and discontinuance without notice. (Review from Trustpilot). It applies only to the monthly fees. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. Community Phones landline base connects to cell towers in your area. Note: Remember not to use a FedEx drop box. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Depending on the type of installation selected (standard vs premium): . In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Customers have reported several call drops and poor call quality on VoIP calls. to cancel your appointment? - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. Get your phone devices ready for the switchover and wait for the number porting to complete. Online chat support is open seven days a week from 9:00 a.m. to midnight. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. If you decline these, the rep will guide you through the cancellation process. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. You can also call customer service on the phone . -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. Cloudflare Ray ID: 7a10c1ed1815a023 At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. Cookie Notice We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Take your complaint beyond customer service and get a real resolution. Need help with your Suddenlink business account? Add the most recent copy of your Suddenlink bill. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. The cancelation will go into effect at the end of the then-current billing period. 4. there has been a . Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Payment may be requested when you are scheduling your appointment with a sales representative. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers No, youre not eligible to receive a prorated Suddenlink refund. Open a blank MS Word or Google Doc document. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Attach the label One return label must be attached per box. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. Select Early Cancel. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. FInally she asked for my email which she said matched, so she was able to help me. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). That you could make it resolved in a few days is wonderful. Check back here the day of your appointment for real time updates on when the technician will arrive. 2022 Community Phone. constantly changing schedule cannot plan anything outside of work. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. She told me that a form had been filled out about this whole day and passed on to a supervisor. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Get a confirmation email once things have been canceled. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Once the number has been ported, Cancel your old plan with Suddenlink. I said no, that we only want a new modem/router. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Do the right thing and at least call (or do it in person). Delayed by To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. 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