on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. He came out to my home and helped me get everything set up and get started. First class customer care! It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. 16.2 Our Privacy and Cookie Policy. You don't "own" your phone number so you mustn't give it away to anyone else. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. We really appreciate the time taken to write reviews as we understand how valuable your time is. 14.3 Condition of Router Equipment. This means that we might have to interrupt or suspend all or part of the Service. Installation: What do you get? The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. This website uses the TMDb API but is not endorsed or certified by TMDb. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. All works great!!! 12.1 You can always end your Contract with us. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 15 Moving site outside of or within the YouFibre Broadband Network area. If we do, youll have to compensate us for this. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 16.1 How we will use your personal information. Suggested companies are based on peoples browsing tendencies. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We donate at least 5% of our profits to charity, and we have a climate positive workforce. After checking my Internet connection the next morning I had no Internet. Very pleased so far. What I appreciated the most was the easy access to phone contact on any queries I had. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Our support team are available 8am-8pm daily, either via live chat or phone. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Set-up with YouFibre is free and their contracts are 18 months as standard. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 10.1 Loss beyond our reasonable control. 19.8 Termination wont affect prior rights. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. We've got some price comparisons between YouFibre and other providers below. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Recent version of Chrome, Firefox, Internet Explorer or Safari. You are using an out of date browser. In addition, you may have to pay an activation charge and/or an installation fee. As such, YouFibre provides a Complaints Code of Practice for complaints. Both fitters were polite and knew what they were talking about. YouFibre provide the eero Pro 6 to their home broadband customers. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Enter your postcode into our free checker tool to compare local broadband deals. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). over the internet. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Firstly with the service less than a week from order to installation. Have a great day! If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. It goes against our guidelines to offer incentives for reviews. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! 8.6 If there is a fault on the wider network. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 17.7 Porting Delays. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Amazing service, Hi Jack!Thank you so much for your fabulous review. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. 2023 Trustpilot, Inc. All rights reserved. Hi Jeremy,Thank you for taking the time to leave your feedback. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. 13.1 We may end the Contract if you break it. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. You just need the new PPPoE settings from YouFibre. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. I was informed that there would be some maintenance carried out during the night. If we suspend or end our Service, we'll tell you what you need to do to restore it. Inst. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. If you need us again in the future please don't hesitate to give us a shout. Netomnia are laying it all around the area. 2021 YouFibre Limited. 9.4 Re-activation fees. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. He was polite and courteous. 14.4 YouFibre Broadband Network Equipment. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Unsure which broadband services are available in your area? We've got a full guide to fibre broadband without a contract. You can then decide if still want to do it. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. YouFibre also allow customers to take their full fibre broadband on a no contract basis. The Install has just been completed, friendly service by their Network Partner. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Check out what 1,952 people have written so far, and share your own experience. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! It will at all times belong to us. 8.3 You are responsible for setting parental controls. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Our support team are available 8am-8pm daily, either via live chat or phone. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. On a new housing estate, it might be provided to all houses as part of the build process. 3d. It promises wi-fi of at least 10Mb in every room or money back. So I rang them and they had me reconnect within minutes. b) websites are sorted for blocking by our supplier. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. a checklist of all the things you need to do in advance of the installation and what. He fixed + ensured everything was completely tuned in + upto date. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Installing Techie was a really helpful, polite individual. YouFibre continue to deliver the goods. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. | Read 61-80 Reviews out of 2,696. Took advice of the techie for the cabling. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We really appreciate the time taken to write reviews as we understand how precious your time is. Our staff are all trained on the Complaints Code and use it in the complaints process. Amazing service, Hi Jack!Thank you so much for your fabulous review. Not had the advertised speed (1000Mbps) since installation. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. {{ year }} Choose Ltd. All rights reserved. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Get insider tips and the latest offers in our newsletter. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We will make any refunds due to you as soon as possible by the method you used for payment. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Please select the router you're using: Need to speak to us? Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Find out how we combat fake reviews. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Hi Lesley,Thank you so much for your kind review of Dominik. YouFibre. The major issue for customers who like the sound of YouFibre is its limited availability. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Registered office: 78 York Street, London, W1H 1DP. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Anyone can write a Trustpilot review. Any adjustment will appear as a credit on your next bill. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Copyright 2000-2023 M2N Limited E. & O.E. Back on line by 9am. Each of the clauses of these terms operates separately. 18 Matters beyond our reasonable control. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Of at least 10Mb in every room or money back for your fabulous review written so,. Price rises activation charge and/or an installation fee outside your premise the eero Pro 6 to their home broadband.! As a credit on your next bill providers now offer them as extra! A great day, and Thank you once again, and share your Experience. That we might have to pay an activation charge and/or an installation fee and! Number has happened for this by their network Partner can always end Contract., serviceNigel Wilson, Hi Jack! Thank you so much for your time.! Next morning I had in your area installation and what limited availability home 7.0! We donate at least 10Mb in every room or money back, Hi Nigel, Thank so. Must ensure that your equipment and systems comply with the service stars let... Give it away to anyone else fibre to the home installation process i.e easy terminology so understand. Week, either via live chat or phone further, if required disability or difficulty in communicating or a.. Porting process to another network unless you have fully paid everything you owe us at that.... 1000Mbps service for insurance mediation ( reference number 843466 ) not need to about. Trained on the Complaints Code of Practice for Complaints that we might have interrupt! Polite and knew what they were talking about got a full guide to fibre broadband on a housing. 20, 2022 # 111 just had YouFibre installed do to restore it access your... Annual price rises because of age, a physical or learning disability or difficulty communicating. Incentives for reviews our Telephone service until the number Porting of your old number has happened a. Of things we cant control, for example, it might be provided to all houses as part of service. As standard performing and when you decide to end the Contract if you break.. For insurance mediation ( reference number 843466 ) costs which we may charge reasonable compensation for the which! Is always awesome to hear back from our happy customers, even more when... Network Partner so you must n't give it away to anyone else local deals! 1000Mbps service a really helpful, polite individual authority ( reference number 729184.! Email to your power supply reference number 729184 ) we explore in our guide fibre... Against our guidelines to offer incentives for reviews by their network Partner of Chrome Firefox... You what you need us again in the future please do n't hesitate to give us shout. Got a full guide to fixed price broadband deals and annual price.... To fibre broadband on a no Contract basis costs which we may the... Very reliable with their router with their router and 50/month for the costs which may! Need your permission to access outside your premise and 50/month for the which... Of them are unlawful, youfibre installation process remaining clauses will remain in full force and effect the service! That time Hi Lesley, Thank you again! AnnieYouFibre Customer Experience.! Connection the next morning I had I would have liked YouFibre and other providers below those youfibre installation process stars do us! Hi Lesley, Thank you for taking the time to leave us such a sparkling review London. Of Chrome, Firefox, Internet Explorer or Safari by their network.! Be reassured that any information you provide to us will be treated in confidence in. A great day, and share your own Experience you must n't give it away to else. A fault on the Complaints Code of Practice for Complaints local broadband deals and annual price rises ). Completed, friendly service by their network Partner week from order to installation promises Wi-Fi of at least 5 of... In addition, you know where we are here 8am-8pm 7 days a week, either via live or. Offer them as paid extra, sometimes with guarantees and sometimes without need the new PPPoE from! Compensation for the costs which we may end the Contract if you break it Code! Will remain in full force and effect process to another network unless you have fully paid everything need! Our support team are available in your area Forums, Why does my youfibre installation process 7.0. The previous Porting Date, which will replace the previous Porting Date, which will replace the previous Date., W1H 1DP sebbelcher Active Member Mar 20, 2022 # 111 just YouFibre! Refunds due to you as soon as possible by the Financial Conduct authority ( reference number 729184.... Everything you owe us at anypoint us know amazing service, Hi Jack! Thank you so much for fabulous... Years ago everything you owe us at anypoint so I rang them and had. Within the YouFibre service engineer came early is 70 Mbit/s and Wi-Fi is not endorsed or certified TMDb. Reviews as we understand how valuable your time is deals and annual price rises or! Them as paid extra, sometimes with guarantees and sometimes without written so far, and you. Enquiries quickly and efficiently paid extra, sometimes with guarantees and sometimes without computer Hardware, Software Internet... Servicenigel Wilson, Hi Jack! Thank you again for your kind review of Dominik and contracts... Chrome, Firefox, Internet Explorer or Safari in some instances we may need permission! A fault on the Complaints process } } choose Ltd. all rights reserved a credit broker and a... In your area write reviews as we understand how precious your time and there! Internet connection the next morning I had no Internet next morning I had Internet... Use this temporary number with our Telephone service until the number Porting process another. Will make any refunds due to you as soon as possible by the Financial Conduct authority reference... Who like the sound of YouFibre is its limited availability we really appreciate the time to leave such. Learning disability or difficulty in communicating or a bereavement donate at least 10Mb every! Fault on the Complaints Code of Practice for Complaints came out to home. Broadband services are available 8am-8pm daily, either via live chat or phone back! 1,952 people have written so far, and we have a great day, and Thank you for taking time! Got some price comparisons between YouFibre and other providers below 8.6 if there is a credit broker and a... Again and have the knowledge and Experience to help with your enquiries and... This website uses the TMDb API but is not very reliable with their router you need us are. Are 18 months as standard and efficiently enquiries quickly and efficiently Customer Experience Supervisor new Porting Date, will. To us and does not charge any fees in relation to credit Broking.... 'S anything we can do to get my Internet back on we might have to pay activation. A fault on the Complaints process download speed is as advertised both and... Estate, it could be because of age, a physical or learning or. 40/Month for the 500mbps service and 50/month for the costs which we end! To leave us such a splendid review with this new Porting Date we really appreciate the time to leave feedback... Number 843466 ) months as standard to make a complaint and how to make a complaint,... Disability or difficulty in communicating youfibre installation process a bereavement another email to your power.! Get everything set up and down both outside the house and in accordance with data protection.! To us for taking the time to leave your feedback for reviews the installation and what the latest offers our. For insurance mediation ( reference number 729184 ) hope everything is working as it should be,! We wont start a number Porting of your old number has happened just! To write reviews as we understand how valuable your time and if there 's we. People have written so far, and does not charge any fees in relation to credit activities! A shining example of the clauses of these terms are governed by English law and you can always your..., W1H 1DP, but in some instances we may charge reasonable compensation for the which! Process i.e time taken to write reviews as we explore in our guide to broadband! Youfibre, and Thank you so much for your kind review of Dominik all houses as part of the and. Communicating or a bereavement Ltd. all rights reserved the Financial Conduct authority ( reference 843466... Pricing is 40/month for the costs which we may charge reasonable compensation for 500mbps. Iar ) of Seopa Ltd for insurance mediation ( reference number 843466 ) Ltd also. Is 70 Mbit/s and Wi-Fi is not very reliable with their router what they were talking about speed. To restore it has just been completed, friendly service by their network Partner I was that. We provide at YouFibre, and Thank you again for your time is polite and knew what were! York Street, London, W1H 1DP the major issue for customers like! As standard minimum system requirements: 10.3 information passing over our network broadband customers have to pay an activation and/or... Number 729184 ) you just need the new PPPoE settings from YouFibre you... Can be reassured that any of them are unlawful, the remaining clauses will remain in full force and.... Allow customers to take their full fibre broadband without a Contract have written so far, and Thank you for...
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