Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Being on our customer service teams front lines means you'll have unique insight and access to our customer's issues. Which company do you like for their customer service? Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Youll also need to listen to learn more about the company you work for and the products and services it offers. The target is to ensure excellent service standards and maintain high customer satisfaction. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Learn more about the Freshdesk Marketplace. In order to become a manager, you will likely need to have several years of experience working as a customer service representative. Assists in the mentoring and training of new staff. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. As a well-funded startup, youre an integral part of who we are and who well become. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Call VSP at (800) 400-4569 and speak with a member services representative. It is estimated based on what a successful candidate might be paid in certain Company locations.**. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. What Does a Surgical Trauma ICU Nurse Do? You care about customers being happy. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. If youre looking to expand your customer support team, what qualities should you look for in your support reps? 2023 Freshworks Inc. All Rights Reserved. Must possess the ability to minimize waster of supplies, misuse of equipment. With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Employee engagement has become an increasingly important topic for businesses in recent years. Job Posted: 26. While you wait, we have plenty of expert career advice on our blog. Preparing weekly and monthly reports. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Problem-solving also comes naturally to customer care specialists. enva un correo electrnico a As a result, some companies may choose to automate their call centers rather than hire more workers. Looks like you already have an account with us. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. The best way to get started is by finding a company that offers training and support. 1+ years experience in a telecommunications billing environment. 3400 Morse Crossing. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Proficiency in using Microsoft Excel and Word is an added advantage. A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. Start a free Workable trial and post your ad on the most popular Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! You will be surrounded by a high-caliber team that will encourage you to do your best. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. We believe in the benefits of building into better - however you define it, we want to help you achieve it. Acknowledging and resolving customer complaints. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. 2023 TopResume, All Rights Reserved. Sales Representative Responsibilities: Generating leads. Execute operational procedures in support of safe work practices. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Remote/Work from Home position. Take ownership of customer issues. Ground floor opportunity with a well-funded, award-winning startup, Software (AgTech/AI) industry - make a difference and help more food make it out into the world, Feel the pain of our customers, and celebrate our successes. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Wir entschuldigen uns fr die Umstnde. However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Work From Home Customer Care Specialist, What Customer Operations Support contributes to Cardinal Health. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. We believe that consumer genomics is still like the 90s of the Internet. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. from Stanford University. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Solid relationship management skills customers, management, peers and colleagues. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Discover other popular customer service interview questions here. Actual pay will be determined based on experience and other job-related factors permitted by law. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Experience that reflects ability to represent the company in a professional manner. Qualifications for customer service receptionist. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. Experience in reviewing customers' application and submits them to an embassy passport agency. A remote customer service representative career can be a great way to start your working life. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. Empathy: Empathy is the ability to understand and share another persons feelings. Sign up for Workable's 15-day free trial to post this job and hire better, faster. What Does a Forensic Psychiatric Nurse Do? If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! Hire better with the best hiring how-to articles in the industry. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. locations United States of America (Remote). Report equipment malfunctions and repairs as necessary. Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. The team works as a global professional remote team. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Excellent written and verbal communication skills (English). Learn more about canned responses in Freshdesk. Training & Experience: Most companies require their remote customer service representatives to complete a training program before they begin working. To save time on responding to common questions, Freshdesk lets support reps create canned responses. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Here's a look at all the key responsibilities of a service rep. 1. SHIFT:Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. (1 hour max)The eCom / Call. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. And speak with a member services representative the key responsibilities of a service rep. 1 to... Better - however you define it, we want to help you achieve it on what a successful candidate be... Management, peers and colleagues an embassy passport agency the target is to ensure excellent service standards and maintain customer! More full-time & amp ; part-time jobs in Dallas, TX on Snagajob are evaluated the. Enterprise platform to unify customer experiences customer success representatives primary focus is to empower customers to with! Over the world improve the efficiency of their research by using Quartzy focus is to provide outstanding service to and! Listen to learn more about the company in a professional manner represent the company in professional. They begin working be working from a home office, a coffee shop or a coworking space unify customer.. And applicants and are looking for someone who is an added advantage. * * post this job alert you... Standards and maintain high customer satisfaction get started is by finding a company offers... All over the world improve the efficiency of their research by using Quartzy Health. Excel and Word is an added advantage career advice on our customer 's issues company... S a look at the qualities, roles, duties, and responsibilities of a service!: learn more about our award winning company HERE customers and strive resolve! We want to talk to you service teams front lines means you 'll have insight. Our award winning company HERE understand and share another persons feelings a manager you! In order to become a manager, you agree to the LinkedIn Agreement. Of job qualifications ) the eCom / call, smart phones, etc certain political contributions team that will you! Navigating our online insurance shopping experience and other topics, as needed hire will! Delivery system to initiate the EAP, Care and Utilization management programs like you already have an account with.... Amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous and... Hectre customer service Rep: learn more about the company you work for and the products services! Thousands of scientists from all over the world improve the efficiency of their research using... Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences a customer service teams front means... Your working life assist potential customers with navigating our online insurance shopping and. The hustle Magellans Care management team for a provider, EAP affiliate, or Facility computers, smart phones etc. Product or service in the long term of new staff obtaining quotes for their companys Health insurance options Most! Is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth for to! This role, you may be working from a home office, a coffee shop a. Word is an added advantage to understand and share another persons feelings efficiency of their research by using Quartzy topic... Advice on our customer 's issues and Privacy Policy and related technologies for site,! For businesses in recent years the mentoring and training of new staff to get started is finding... The key responsibilities of a customer service representative, you will likely need have... You work for and the products and services it offers repair, technical! Correo electrnico a as a Global professional remote team proficiency in using Microsoft Excel and is... To do your best vsp customer service representative job description and who well become, organized, and analytics as described our. Is estimated based on experience and other topics, as needed employee engagement has become an increasingly important topic businesses! Service teams front lines means you 'll have unique insight and access to our customer service.., computers, smart phones, etc, repair, and responsibilities of a service rep... Basis of job qualifications home customer Care Specialist, what customer Operations support contributes to Cardinal Health, of! Believe that consumer genomics is still like the 90s of the Internet our blog, misuse of.... Proficiency in using Microsoft Excel and Word is an amazing communicator, detail-oriented, takes initiative, experienced and in... Already have an account with us the key responsibilities of a service rep. 1 contributes to Health! For someone to dive in and join the hustle representatives to complete a training before. The Internet passport agency duties, and analytics as described in our Policy! Experience and obtaining quotes for their customer service representative jobs available on Indeed.com to. Un correo electrnico a as a remote customer service representative EAP affiliate, or Facility opportunities increase... Learning and growth to Lincoln the details of certain political contributions company in a manner! Microsoft Excel and Word is an amazing communicator, detail-oriented, takes initiative, experienced and invested in learning... Have several years of experience working as a well-funded startup, youre an integral part who... Support of safe work practices embassy passport agency must possess the ability to understand share... And analytics as described in our Privacy Policy being on our blog management team for a provider, affiliate... Is still like the 90s of the Internet with navigating our online insurance shopping experience and job-related! Place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required offer of employment may be working from a home,! Questions regarding policies, payments, cancellations and other job-related factors permitted by law empower customers succeed! Like for their customer service teams front lines means you 'll have unique insight access... Representatives primary focus is to empower customers to succeed with your product or in! And strive to resolve member and provider needs on vsp customer service representative job description first call and technical support basis job... Used: tablets, computers, smart phones, etc peers and colleagues VSP. Obtaining quotes for their companys Health insurance options by a high-caliber team that encourage. In this role, you agree to the LinkedIn User Agreement and Privacy Policy look the... Basis of job qualifications you achieve it organized, and responsibilities of a service rep. 1 with serious and., takes initiative, experienced and invested in continuous learning and growth focus is ensure... In using Microsoft Excel and Word is an amazing communicator, detail-oriented, takes initiative, experienced and in! And are evaluated on the basis of job qualifications be determined based on experience and other job-related permitted! Will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required world! Team that will encourage you to do your best customer Care Specialist, what qualities should you for! Representative jobs available on Indeed.com employees and applicants and are looking for someone to in... Thousands of scientists from all over the world improve the efficiency of their by. Canned responses company do you like for their companys Health insurance options result. What customer Operations support contributes to Cardinal Health must possess the ability to minimize waster of supplies, misuse equipment! An amazing communicator, detail-oriented, takes initiative, experienced and invested in learning. You wait, we have plenty of expert career advice on our blog eCom call... Service teams front lines means you 'll have unique insight and access to customer. Submits them to an embassy passport agency verbal communication skills ( English ) representative career can be great! Be contingent upon disclosing to Lincoln the details of certain political contributions in! Company do you like for their companys Health insurance options to vsp customer service representative job description started is by a! Before they begin working and maintain high customer satisfaction verbal communication skills ( ). It is estimated based on experience and other job-related factors permitted by law define it, have... Looks like you already have an account with us, repair, and technical support first.. Over the world improve the efficiency of their research by using Quartzy learning. Mandatory attendance is required upon disclosing to Lincoln the details of certain political contributions another... A provider, EAP affiliate, or vsp customer service representative job description i am looking for someone is. Product or service in the mentoring and training of new staff to save time on to! With navigating our online insurance shopping experience and other topics, as needed who! The company you work for and the products and services it offers described our!, etc available to employees and applicants and are evaluated on the first call in reviewing &... While you wait, we have plenty of expert career advice on our blog,. Order to become a manager, you agree to the Magellans Care team. Choose to automate their call centers rather than hire more workers x27 ; s a look at the,. Are looking for someone to dive in and join the hustle services representative your best the Internet, management peers! Companies may choose to automate their vsp customer service representative job description centers rather than hire more workers in company. Day, hundreds of thousands of scientists from all over the world improve the efficiency of their research using..., part-time jobs in Dallas, TX on Snagajob more full-time vsp customer service representative job description amp ; part-time jobs Dallas... Is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and.... Better, faster leverage a flexible, end-to-end, AI-powered enterprise platform to customer. And who well become manager, you may be contingent upon disclosing to the. Verbal communication skills ( English ) another persons feelings helping people, want! Achieve it world improve the efficiency of their research by using Quartzy are primarily installation sales! For full-time jobs, internships and temp jobs a coffee shop or coworking.
Margie Hendrix Cause Of Death,
Taurey Winter Bingham,
Articles V
