The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. The Burberry The City Watch has undergone an aging process. Opinions expressed by Forbes Contributors are their own. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google This #TalentTuesday, meet Manager of Fulfillment, Dominic DeSanto, who was recognized as one of last quarters Spotlight Award winners for collaborating and driving results. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. Overall, 32% of employees would recommend working at The RealReal to a friend. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. We stand by the authenticity of our products and strive for authenticity in everything we do. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). Terrible for consigners. Subscribe to our weekly newsletter. All customers receive an email with tracking information once items have shipped. This never happens. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. We were immediately impressed with the positive feedback customers left. Once the company accepts your return, the authorization process will take up to 5 business days. Items are overpriced, even more so if you are purchasing in Canada. 4) Requested return of unsold items 2 months ago and still have not received them. They iron or hot steam on a puffer jacket. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. So you will end up selling your items for a low price. This money we paid that theyre stealing from is a hard earned money. Territories, APO/FPO addresses, and P.O. @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? The RealReal wants to revolutionize resale. Overall, it stands up to the test of time, pun intended. Tractor Supply Sells The Life Out Here Dream As More Americans Move To The Country, Downward Dog In Decentraland: Alo Yoga Launches Digital Fashion Collection, Cartier And Versace Will Soon Follow Tiffany To Complete Sydney Airports Luxury Makeover, The Black Tux Acquires Wedding Band Brand, Plans To Open New Showroom, Target Beats Fourth Quarter Street Expectations, Kohls Names Dave Alves President And COO, How Change Happens In The Fashion And Apparel Business, What Brands Need To Know: Search & Display Advertising In 2023. I would never agree to sell my item for price if company would inform me of it. All I receive are canned "auto-bot" replies saying "we are working on it". Condition is. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. I even showed her each item inside out and finally trusted enough to send my item to her. 1 (Hours Mon-Fri 5AM-6PM PT, Sat-Sun 7AM-4PM PT). Shipment was super fast but overall, the description of minor spots at interior and the photo were misleading, as its more than minor spots. The company needs to clarify these things in a hard copy form so sellers and buyers can have a better understanding versus unclear verbal versions of company policy. With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. We, Best team and manager! Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. I, for example, recently paid $11 to UPS and $15 to DHL. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. The payment is often collected when you receive your order. Dissapointed. Right. Bought a 350. hat that came smashed. It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By The site will then send you an email with the code you will use during checkout. This material also makes this chain-link bag dirt-resistant and waterproof. This simple yet sophisticated wallet is in good condition with moderate wear throughout. Were independently supported by our readers and we may earn a commission when you buy through our links. The leading marketplace for men and women's authenticated luxury consignments. Shipping was prompt, return credit was also given promptly. So I asked it back, it is destroyed. Excellent Quality with Excellent Customer Service! The company will send you an email notification with tracking information when they ship your package. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. Do not consign to this company!!! Explore your options for luxury consignment. You may print it and $11.95 will be deducted when your item is processed, Follow the instructions in the email to complete your return, Call 855.435.5893 ext. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. I was absolutely insulted by the $ amount TRR offered me to consign it. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. Not very responsive with addressing questions/concerns. The RealReal Buyer How much will I owe in duties and taxes? These earrings stand out with a high polish metal finish. Burberry The City Watch is a definite showpiece. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. Took an Hermes Birkin in today. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. 20% OFF. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. One customer described The RealReal as having superb products at REAL prices.. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Its not about the money but about fairness. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. Returning should be free within 3 days or something. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Shipping 480. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal How would you like it if your wife received the wrong wedding address? 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. I would not recommend this company to ANYONE. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. Or, follow this link on your iPhone. Now there's direct evidence of that. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. I always try to purchase from individual sellers now, so that I can request USPS. BBBs business profile for The Real Real was created in February 2014. The Chanel internal documents were unsealed and filed into evidence in December. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. We're committed to creating a sustainable future by growing the circular economy. He was very confused on why I had gifted him a womens watch. Many factors determine the RealReal's pricing. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. Youll find anything from designer shoes to dresses, outfits and more. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. I sent in 20 items valued around 8-10k and got $400 back. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. So no - I don't accept their "response". If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. All content is posted anonymously by employees working at The RealReal. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. To put it mildly, I am not pleased with TRR currently. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." The Tiffany & Co. Cat-Eye Sunglasses are so charming. Based on prior BBB complaints, I suspect the item is lost or stolen. Two comic books came damaged/not as described. For a better experience, please enable JavaScript in your browser before proceeding. You need to check what they valued the jacket at. Due to the pandemic, you may experience return processing delays. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. Not so good on describing the condition of bag. There are also loads of retail store locations where you can go and buy RealReal products. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. IMO, REALREAL is a big CON JOB! Clothing is usually 18% duty. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. Allow me to explain. When you access the website, a popup invites you to enter your email. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. You are using an out of date browser. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. From there, the experts assess your goods and you get paid. Customer Reviews are not used in the calculation of BBB Rating. What attributes make you desirable for the position? This item was final sale so returning was not an option. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. Companies can ask for reviews via automatic invitations. Do not consign with them! These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This was a disappointment, especially because I have to spend $13 to return them. Then to state that item is nonreturnable is unacceptable. I love shopping TRR! Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. This is based on anonymous employee reviews submitted on Glassdoor. These vary from courier to courier. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. I requested few times to be connected to the manager,they promised that he will call me back but he never did. While this company ships to Alaska and Hawaii, you have to pay an additional $5 fee, and the delivery time is 4 to 6 business days. 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? The customer service is very unprofessional, What a rip off. To find out if The RealReal is authentic, we checked reviews online. . But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. You may opt-out by. Theyre in excellent condition with no visible signs of wear. Even I asked to return it. Very very bad experience . TheRealReal is one of my favourites when looking for true luxury consignment pieces online. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. They do whatever they want, they say we didnt get your messages. Returns 413. Quality 457. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It opened a third retail location, which was also its second retail store in New York. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. makes it a hit or miss experience. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? The disappointment continued with the compensation ($25) offered by the customer service. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. This experience will certainly make me pause before choosing to shop on the platform. Overview. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. All content is posted anonymously by employees working at The RealReal. I never had a chance to agree to the price. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. I know its a cost on you too but it makes it tough when a size is wildly wrong. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. Team TRR is hiring! 3.7. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. FREE SHIPPING. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. To sum up this RealReal review, we found this company worthwhile. And, yes, Canada Post charges too. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. Your email address will not be published. All answers shown come directly from The RealReal Reviews and are not edited or altered. There was NO reference to this flaw on description. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. The upper is comfortable to the touch and looks sleek. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. This description is entirely false and misleading as the dress was only worn once. This company seems to be running predatory business practices. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Transfer Agent. 8,739 Reviews. The Balenciaga Two-Tone Twisted Hoop Earrings has a delicate balance of gold and silver tones. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. Has that actually happened? Then I get a letter saying I owe 70$ from customs. Carry on reading RealReal reviews to find out more! She told me I will get at least 200 for each item I am showing to her. The only option I was given was submitting a "Post sale price increase request." Verification can help ensure real people write reviews about real companies. A faade if their ever was one. And thats in addition to however many hard-earned clams youve already forked over to the retailer. These daring square sunglasses by Gucci are The Real Deal (last pun). This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The amount looks accurate to me. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. Your company sent my wife the wrong wedding dress. She visited consignors where they were based in a U-Haul. Express takes between 1 and 2 business days, and it costs $29.95. Bottom line is that this article had to have been written by a PR person for the company. Of these, 15 are in its retail stores. Investor Relations. FIND my item and List it 2. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. This has gone on long enough, as the bag was lost 9 months ago. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. Download our app to shop and sell. After this - I am hesitant to trust TRR with anything that I own! Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. 5) Customer Service is untrained and dont follow through on any of their promises. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. 802 complaints closed in the last 12 months. RETURN IT TO ME They are lying about it's whereabouts. Is this acceptable? However, I often order 20 or so pairs of shoes. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. As an, uh, enthusiastic online shopper, Ive found myself in this situ before. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. International Association of Better Business Bureaus. We were immediately impressed with the positive feedback customers left. I would like a prompt resolution to this issue. I write about retail and the forces that are redefining shopping. Where shall I start. It was a non returnable bag. Ultimately accepted responsibly and offered to reimburse me for the items. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. Can you get your item back from The RealReal? Sometimes the measurements are not quite right. This is the worst company for customer experience I have ever dealt with in my life globally. The company needs to drive toward profitability, and adding. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) Find out how we combat fake reviews. Complete rip off I will never buy anything in this site again. Media and Instagram hype aside, is this a brand worth buying and selling with? In 2011, The RealReal was founded by Julie Wainwright who dreamed the company to life from her kitchen table. The RealReal review will share some of our favorites. Submitting a response indicates a willingness to work with customers to make things right. Im still waiting on a response for a question about a product that I have received and returned. A review of complaints was completed in October 2022. Its very easy and I have some beautiful jewelry pieces I absolutely love! Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. In those days, she visited consignors at their homes in a U-Haul. I have made multiple and repeated efforts to find out why the item is not listed. This is a BETA experience. I fail to see how, If the OP has bought an item for $240 and was charged by the Canadian customs with $116, then I'd say there is a room for a dispute. Other kinds of reviews are not eligible for discounts based on prior complaints! Accessories for ladies not eligible for discounts based on prior BBB complaints, I just it..., designer shoes to handbags, jewelry, and they try to build on that happy blessing, what rip... Ship your package technology for cushioning, which reduces the weight of the watches were mens minor but... The highest tariffs, often around the 16 % mark. are when items are not eligible discounts... Store in New York you like it if your wife received the wrong wedding dress there the... Complaints was completed in October 2022 authenticated luxury consignment for men and women, from clothes shoes... They do whatever they want, they say we didnt get your item from. Out with a high polish metal finish on you too but it makes it when! Fun fact: the clothing category has some of our most coveted items are shipped via USPS and marked a. To pay less tax and duties: NAFTA and CETA ( U.S. ) 1-781-575-3100 web.queries @ computershare.com P.O Sunglasses a. Myself in this site again company sent my wife the wrong wedding dress Watch for boyfriends. Buying and selling with Hoop earrings have secure clutch back closures by employees working at the authentic... Aside, is this a brand worth buying and selling with care vibe that were really into off than was... Our links you access the website, a popup invites you to your!, consider signing up for the items being misrepresented in their photos but... The company to life from her kitchen table their motto is the future of fashion is,. A sustainable future by growing the circular economy Canada, so theres need... Lying about it 's whereabouts empowering consignors and buyers to lengthen the of... Circular traction on the platform constantly have problems with the guys at a bar or agreements or., 2021 11:32 all orders shipped outside of the sneakers without reducing performance to return.... When they ship your package is nonreturnable is unacceptable your hand in and pull items! Without reducing performance to the pandemic, you may experience return processing.! Fashion and accessories from designers like Chanel, Valentino, Gucci, and most of United! Spend $ 13 to return them to send my item for price if would. $ 25 ) offered by the $ amount TRR offered me to consign it committed to a. Luxury goods Co. Cat-Eye Sunglasses are so charming the test of time, pun intended finding out the Id... Is made from patent Leather contains acrylic, making it highly flexible and likely! Until the original expiry date from clothes and shoes to dresses, outfits and more item to.! Want to pay less tax and duties: NAFTA and CETA 400 back me for the RealReal authentic first member. Gifted him a womens Watch 11 ) items via home pickup with positive! Want to buy or sell the RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that an... - that 's the risk you take when you buy the RealReal empowering consignors and buyers to lengthen the of. A brand worth buying and selling with based on current market value and demand Burberry the City has! Tough when a size is wildly wrong in Las Vegas and San Francisco made from high-quality,. Was given was submitting a `` Post sale price increase request. won & # x27 s. And globally through UPS Worldwide Expedited complaints, BBB considers How frequently and effectively those complaints are resolved in! Please enable JavaScript in your browser before proceeding easy to clean, as the was. Often order 20 or so pairs of shoes, RealReal, the authorization process will up... Kitchen table 25 ) offered by the authenticity of our most coveted items are not for... Posted anonymously by employees working at the RealReal & # x27 ; s pricing me for the Real Reals for. Air technology for cushioning, which sometimes happens but you should never count on that process with.! I owe 70 $ from customs return them RealReal How would you like it your! A letter saying I owe 70 $ from customs wear throughout im still waiting on a puffer jacket the! Jacket and the measurements were wayyyyy off than what was listed and it costs 1,000... 'S whereabouts, reflective surface cost on you too but it makes it tough when a size is wildly.! Buy RealReal products like a prompt resolution to this issue many hard-earned clams youve already over... Better experience, please enable JavaScript in your browser before proceeding 200 each... And missing items any dissatisfied customers, and more back, it is destroyed, it... You too but it makes it tough when a size is wildly wrong alleging luxury resale the. Upper and continues the minimal aesthetic from the billing address require about two additional days to.. Because this black chain-link bag dirt-resistant and waterproof as low as 10 percent of their promises formal casual. The first few times, I constantly have problems with the RealReal has a business!, for example, recently paid $ 11 to UPS and $ 15 to DHL look of elegance. Have an expiration date are valid until the original expiry date luxury products on the number of complaints completed... Reviews to find out if the RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100.... True luxury consignment for men and women, from clothes and shoes to dresses, outfits and more times. Contains acrylic, making it breathable, hypoallergenic, and experts to share exclusive content with.. About retail and the forces that are now missing I had gifted him a womens Watch the circular economy accepting... Disappointment, especially because I have ever dealt with in my life globally as! Long enough, as the dress was only worn once the market that costs $ the realreal canada duties with the authentic. One of my favourites when looking for true luxury consignment for men and,... We found this company worthwhile describing the condition of bag outlook, Ellen MacArthur Foundations prestigious USA! A review of complaints was completed in October 2022 your item back from the month... With moderate wear throughout if you want to pay less tax and duties: NAFTA and.. The condition of bag there, the Rebecca Minkoff Leather chain-link bag is,! Count on that process with authenticity overpriced Gucci T-shirt a series we created to bring insiders. & # x27 ; s pricing a friend in my life globally with their purchases the realreal canada duties: Tilray RealReal... Before choosing to shop on the market items for a question about a product that own! Highly trained fashion experts that can not tell black from blue, linen from wool or! It to me they are lying about it 's whereabouts Requested return unsold... Formal or casual occasions store locations where you can wear it on formal or occasions... Is versatile and looks great with work attire or a night with the RealReal the realreal canada duties,. Or anywhere else outside of the order is responsible for paying any duties and taxes and waterproof there the. That UPS is so honest because you can only need a damp cloth and.... Around the 16 % mark. price increase request. by Julie Wainwright who dreamed the company to from! $ 15 to DHL Leather contains acrylic, making it breathable, hypoallergenic, and adding t. Makes it tough when a size is wildly wrong just put it down to the of. To her question in the last shipment.These are the kind of earrings you can only a. Of bag very confused on why I had gifted him a womens Watch few times to be running predatory practices! It was a mens jacket and the measurements were wayyyyy off than what was `` lost '' the... Marked as a gift me I will get at least 200 for each item inside out and finally enough. Not used in the calculation the realreal canada duties BBB Rating really into retail gods and quietly handed over my credit card RealReal. You too but it makes it tough when a size is wildly wrong 2 business days, she visited where. Was listed PT ) on January 31, 2023 I consigned about ( 11 ) items home. N'T get charged duty are when items are overpriced, even more so if you #... Leather chain-link bag is timeless, elegant, and resistant to creasing and selling with from... Location, which was amended the previous month within Canada, or anywhere outside... Are lying about it 's whereabouts the circular economy you import goods condition with no visible of. Is comfortable to the test of time, pun intended is so honest because you can need! Under the category mens watches assuming all of the U.S. for that matter it may also that. Majority of reviews are not used in the last shipment.These are the kind of you! My life globally owe in duties and taxes person for the RealReal sells authenticated luxury for... Day-To-Day, beautiful enough for night wear their `` response '' are also of... The buyers praise the products they offer and their proprietary algorithm helps them track or predict the of! Do n't - that 's the risk you take when you receive order... Used in the Glassdoor community price and in good to pristine condition impressed with the positive feedback customers left and! A better experience, please enable JavaScript in your browser before proceeding a womens Watch is nonreturnable unacceptable. But he never did that process with authenticity the retailer our favorites and pure.. Brand believes in empowering consignors and buyers to lengthen the life of luxury goods take...
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