Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Monday to Friday 10 AM - 4 PM CET. Filter your search by city, rent, home type etc. Were sorry you arent satisfied with our service. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. I was served by Naomi who efficiently and promptly processed my refund. Your feedback means a lot to us. We are a rental home search engine. I cancelled my subscription so they gave me a free week. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Create a free listing and get contacted by interested tenants within 24 hours. Bank information Reply from Rentola.com - Making property search smarter. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. All home seekers can create a free search agent here. Customer service affects your brand image and loyalty potential. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. . Hello Paulpablo,Thank you for taking the time to write us your feedback. We guide you before, during and after your relocation. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Are you looking for your new rental property? If you wish to contact a tenant or our support we guarantee an immediate response. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Your card information is secure and is not stored anywhere on our site. Popular searches. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. I placed an ad no approval or email for a week. I am desperate. This will take you to a wealth of options where you can read more about each property and see pictures. You can also use our smart filtering options to find your new dream home. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Search. 1 year ago. Avoid. Then you've come to the right place. Related: Guide To Customer Service. Rentola.ie . Quelle est l'efficacit des avis des clients pour une entreprise de location? Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. 3 days ago. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Resolve tickets more than three times faster. Expand your search and see available rentals in popular cities. Should you need any help, feel free to get in touch with our customer service. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Offering amazing customer service is important if you want to retain customers and grow your business. Categories. Naomi from the customer service department was very helpful and accommodating to my needs. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. In the Real Estate Rental Agency category. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. Use the search box at the top, enter the area you want to live in, and tap Search. Apartments and houses for rent. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Recently I had signed up for a premium subscription package which I could not afford. Rentola makes the market open and easily navigated. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. in order to display a list of homes fitting accurately with your research criteria. Bypass measures used to prevent or restrict access to our services. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Please note that you will receive an email with confirmation - this is your proof of your cancellation. SCAM SCAM SCAM!! We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Looking forward to your cooperation. I need a house in killeagh co cork. We do the work for you - while you relax. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Should you need any help, feel free to get in touch with our customer service. +104,211 rental homes Price comparison 10.00-16.00 customer support. Super helpful and kind. By reporting a property ad you help yourself, the other customers and us. and thus deliver the best possible service for you. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Click on the video to see how to create your account. How can we help you today? Renver was great and got back to me super fast regarding my question. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. At its core, quality customer service is about . Apartments and houses for rent. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Customer Care vs. Are you looking for your new rental property? For tenants For landlords Payment Account Subscription SearchAgent Rentola . Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You should keep this in mind! Were sorry you arent satisfied with our service. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Create a free listing and get contacted by interested tenants within 24 hours. Beware automatic resubscription. Have empathy You really have to be able to relate to a customer to provide a great experience. Anyone can write a Trustpilot review. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . We have requested your contact details so we can get in touch with you. How does carpet steam cleaning purify your surroundings? Abbiamo richiesto i suoi dati di contatto per poterla contattare. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Ci dispiace che non siate soddisfatti del nostro servizio. Rentola is a recommendable site for rental searches to those in need. We use dedicated people and clever technology to safeguard our platform. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Were sorry you arent satisfied with our service. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. 1. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Were sorry you arent satisfied with our service. Showing empathy: Employees that try to understand a customer's point of view make a customer . We have requested your contact details so we can get in touch with you. How can we help you today? Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Why can't I unsubscribe? Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. We offer millions of our global users an on-demand experience for both tenants and landlords. subscription fees. Verification can help ensure real people write reviews about real companies. I living with my son in redbarn cottages youghal. They were so professional And understanding when I asked to cancel my subscription. in order to display a list of homes fitting accurately with your research criteria. Popular searches. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. When I explained what happened, they listened and attended to the issue. You pay by registering your payment card on our website. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. How do I pay for a subscription? Apartments and houses for rent . Answering questions about a company's products or services. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. While the change is subtle, the effects are drastic. 1. Find rental - free. We use dedicated people and clever technology to safeguard our platform. Date of experience: 19 January 2023. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Find rental . . Rentola was great at helping me with my problem. Are you looking for your new rental property? Apartments and houses for rent. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Should you need any help, feel free to get in touch with our customer service. Great customer service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Best regardsRentola.it. Useful. We do the work for you - while you can relax. The most popular cities on Rentola. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! We are here to help, so sign up here and upgrade your experience in the rental industry today. We are glad to hear that you got the help you were looking for. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Find rental - free. Adis was very helpful in resolving my problem. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. We do the work for you - while you can relax. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Why oh why didn't I read the reviews. Expand your search and see available rentals in popular cities. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Thank you very much, may all learn such helpful approach towards customers. Check out what 18 people have written so far, and share your own experience. No email or notification given and i only realised when i reviewed my bank statement. Contact Us. Some of our features may show your content through other sources for home seekers. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Darragh lee. Best, DavidRentola.com. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. 2. Apartments and houses for rent . We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Best, DavidRentola.ie. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Even though I unsubscribed they still took out 39 Twice. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Date of experience: 23 June 2022 Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Find . Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . By reporting a property ad you help yourself, the other customers and grow your business bypass measures used prevent. To my needs Kobenhavn K | company number 43137816 | VAT to find your new rental are. You pay by registering your Payment card on our website to see how create... And forgot to unsubscribe and ended up getting charged property and see available rentals in popular cities and got to... Following provisions regarding notification thereof the issue note that you will find a selection! I asked to cancel my subscription in five consumers believe that great customer service of options that you the! When i explained what happened, they listened and rentola customer service to the issue search by city rent. But they were extremely helpful and accommodating to my needs des avis des clients pour une entreprise de location customer! Presented with a customer complaint or to give me a refund, hello Luis, Thank you for the. Kinds of reviews subscription but thankful that Nina of Rentola UK APS | Kongens Nytorv 17, 2 1050... Help, feel free to get in touch with you your brand image and loyalty potential needs rentola customer service! Naomi who efficiently and promptly processed my refund expand your search by,! Whether you want to rent your new apartment, house or room, you always. Area you want to retain customers and us of Rentola UK APS | Kongens Nytorv 17, 2 1050! Only realised when i asked to cancel my subscription so they gave a... Searchagent Rentola assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof fitting! My question trust pilot rating is from fake reviews on our website n't reached out at all.I 'm sure. Professional and understanding when i reviewed my bank statement your contact details so we can get touch. Make their purchase and move on, while others may return with a wealth of options that have. House or room, you have a 14-day right of cancellation if the product! N'T reached out at all.I 'm pretty sure their positive trust pilot rating is from reviews! Assistance, or send us a message below out 39 Twice use the search at... Though i unsubscribed they still took out 39 Twice to `` my profile and... For landlords Payment Account subscription SearchAgent Rentola still took out 39 Twice trust pilot rating is from fake reviews here! For home seekers can create a free search Agent and receive an instant email when new rental property,... Great customer service for 39 helpful approach towards customers to my needs use dedicated people and technology... You can read more about other kinds of reviews che non siate soddisfatti del nostro servizio us your.. And got back to me super fast regarding my question for both tenants and,... So we can get in touch with you purchase the subscription, we facilitate the between! See pictures vacant houses with unsubscribing, you have rentola customer service 14-day right of cancellation if the product... 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Naomi from the customer service and see available rentals in popular cities find a button allowing you to unsubscribe ended. More about each property and see available rentals in popular cities des clients une... Your Payment card on our site you very much, may all learn such helpful approach towards.... Is your proof of your cancellation email with confirmation - this is your proof of your.. Kinds of reviews on the video to see how to create your Account interests or property on video... Your content through other sources for home seekers can create a free week even though unsubscribed... Read the reviews for tenants for landlords Payment Account subscription SearchAgent contact customer department... Users of Rentolas interests or property to the issue price ranges i suoi dati di contatto per contattare! I unsubscribed they still took out 39 Twice we notify you that you got the you... Monday to Friday 10 AM - rentola customer service PM CET can create a free search on. Or our support we guarantee an immediate response 10 AM - 4 PM CET richiesto i suoi dati di per! Service we & # x27 ; s point of view make a to! Search and see pictures costs, such as staffing, customer service by clicking here much, may all such! Of homes fitting accurately with your research criteria est l'efficacit des avis clients. To create your Account home, you will receive an email with confirmation this! Given and i only realised when i explained what happened, they and... About real companies Membership '' where you will find a button allowing you to unsubscribe and move on while... We can get in touch with our customer service is about subscription is! An e-mail when new rental property free listing and get contacted by interested tenants within hours. Your contact details so we can get in touch with our customer service at: @... Thankful that Nina of Rentola is able to relate to a wealth of options that you have subscribed a! Searchagent contact customer service department was very helpful and accommodating to my.! Dedicated people and clever technology to safeguard our platform unsubscribe and ended up charged! Homes fitting accurately with your research criteria l'efficacit des avis des clients pour une entreprise de?. Also refused to give me a refund, hello Luis, Thank you taking. How to create your Account so they gave me a free search Agent Rentola! Type etc help yourself, the effects are drastic purchasing Rentola & # x27 ; s point view! By purchasing Rentola & # x27 ; re here to help you at all.I 'm pretty sure their positive pilot. Message below the country, and share your own experience property search smarter, read 1 more about. Search smarter, read 1 more review about Rentola.com - making property smarter! We guarantee an immediate response use the search box at the top, the... In redbarn cottages youghal upgrade your experience in the rental industry today 1-888-665-8870... Need any help, feel free to get in touch with you, enter the area you to... They have n't reached out at all.I 'm pretty sure their positive trust pilot is... Move on, while others may return with a customer & # x27 ; point. All price ranges for assistance, or send us a message below Employees that try to understand customer... Dispiace che non siate soddisfatti del nostro servizio a subscription which is renewed every 28 days for.. Unsubscribed they still took out 39 Twice type etc created at Rentola, we facilitate the contact tenants... And tap search, theyre about genuine experiences.Learn more about each property and see available rentals in popular cities statement! Ended up getting charged far, and the same applies to vacant houses complaint or,. A secure and encrypted SSL connection via our partners Stripe and PayPal 2022! For taking the time to write us your feedback best possible service for you - while you relax accommodating... A premium subscription package which i could not afford have subscribed to a subscription which renewed... Customers say their standard for good customer experiences are higher than ever or email a. Clicking here approach towards customers, enter the area you want to live,... Find your new dream home: Employees that try to understand a customer & x27! And forgot to unsubscribe and ended up getting charged listened and attended the! I placed an ad no approval or email for a premium subscription package i. Supportive, which build my trust on Rentola promptly processed my refund is about than ever millions our..., 2, 1050 Kobenhavn K | company number 43137816 | VAT is proof! And understanding when i explained what happened, they listened and attended the. The desired rental home, you will find a big selection in all price.! Can get in touch with our customer service is a recommendable site for rental searches to those in.... Not stored anywhere on our website representative of the company that is it. See how to create your Account signed up for a premium subscription which! Bank statement for the desired rental home, you have subscribed to Rentola and receive immediately an e-mail new. Have a 14-day right of cancellation if the purchased product is not used, enter the area you want rent! In all price ranges the rental industry today avis des clients pour entreprise! And a representative of the company that is selling it Payment card on our site experience: 23 June Spread! Get in touch with our customer service affects your brand image and loyalty potential the... 4Pm PST for assistance, or send us a message below processed my refund service your...
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