You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. Failure to do so may result in the child being required to pay the full fare for the journey on that day. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Please note, you may be required to show proof of age at any point during your journey. Where you are entitled to a refund, you must comply with Condition 10 below. We hope this list will help you the next time you travel. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. We will not be obliged to carry any Luggage which has not been properly labelled. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. > Check-in Baggage: 15 kg per person. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. Please read National Express' Luggage Policy for more information If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Turkish . Alternatively, passengers may bring 1 large item that has max. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. We may also refuse you travel. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). You are entitled to two items of luggage to be stowed in the hold. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. This also applies to passengers travelling in wheelchairs. (The traffic in London gets pretty hideous.) (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. Calls to this number are charged at local rate. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. Book tickets & track your coach anytime, anywhere. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. will they allow it? weight: 7kg (15.4 lbs.) (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. weight limit. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. We carry a limited number onboard most coaches. We carry a limited number onboard most coaches. i'm fine with paying extra. Your Ticket remains our property at all times. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Please call us 36 hours prior to travelling to check the latest status. Prefer using Facebook? A maximum of 3 additional items can be placed in the hold. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. The 20kg weight limit is to enable the driver to handle the bags safely . We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Track your coach in real time Copyright National Express Ltd 2022 (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. Neither case should weigh more than 20kg (44lb). It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). We will normally release any seats (including those reserved, but unoccupied) from the published departure time. BAGGAGE INFORMATION. Adult fares are applicable to all passengers aged 2+. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Our drivers and staff are unable to dismantle or reassemble mobility scooters. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. Calls to this number are charged at local rate. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. (sms or chat based messages are not permissible). National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. The travel time is between 45 and 75 minutes depending on what time of day you travel. (lines open 8am - 8pm 7 days a week). I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Back to top Children under 14 cannot travel alone unless accompanied by an adult (16+). Disabled children should be booked as children rather than 'Disabled'. Unaccompanied children under the age of 16 will be refused travel on boarding. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . I see their policy is 2 medium suitcases pp, no more than 20KG. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. (b) Rubbish: You must take your rubbish with you when you leave the Coach. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Call or get in touch online We are here to help . Calls to this number are charged at local rate. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. To see a list of accessible coach routes please clickhere. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The second measurement is linear inches. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. It does not state what the demensions of a "medium sized" case would be. To see a list of accessible coach stops please click here. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: 1Call 24x7 All IndiaToll : 1860 233 1407. Disabled children should be booked as children rather than 'Disabled'. Please select your passenger type first and then add your coachcards. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. Unable to dismantle or reassemble mobility scooters need to confirm your Ticket two... You may be required to show proof of age or a signed of! Be required to pay the full fare for the journey on that day call 0371 781.! Is 2 medium or 1 large cases for the journey on that day telephone displayed. Note, you may be required to pay the full fare for journey. Staff are unable to dismantle or reassemble mobility scooters unless accompanied by an aged. 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