in For those interested in conducting a detailed compensation analysis, we recommend that you review the entire proxy statement. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Use our tool to get a personalized report on your market worth. Depending on the location and local economic conditions, average salaries may differ considerably. Gothamist is a website about New York City news, arts, events and food, brought to you by New York Public Radio. Verizon, AT&T, T-Mobile tout Super Bowl mobile network updates | SDxCentral | 14% of Verizon Communications employees are Black or African American. Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager Highest Paying Job At Verizon Communications, Highest Paying Department At Verizon Communications. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. Verizon Defends Crappy FiOS Rollout With The "Kevin Service Definition", We rely on your support to make local news available to all, Astoria pool will be closed this summer for renovations: Parks, Gov. This could include helping customers troubleshoot technical issues, providing information about products and services, and helping customers with billing inquiries. Median Annual Salary: $46,955 ($22.57/hour) Top 10% Annual Salary: $56,700 ($27.26/hour) Verizon Customer Service Representative Job Requirements The most enjoyable part of my job is troubleshooting. Watch as Saeed gives us an inside look at hands-on Network Engineering roles at Verizon. Competitive and very challenging environment. Verizon Customer Service Representative employees need the following skills in order to be successful: Customer Service: Customer service skills involve the ability to interact with customers in a friendly and helpful manner. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Verizon Overview Website: www.verizon.jobs Headquarters: New York, United States Size: 10000+ Employees Founded: 2000 Type: Company - Public (VZ) Industry: Telecommunications Services Revenue: $10+ billion (USD) Kevin Robbins was most recently a Senior Representative for Technical Support within the Social Media department at Verizon Wireless. NOC Engineer And Shift Lead, Anonymous , Great place to improve communication , and sales skills . Bell Atlantic, the surviving entity, changed its name to "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. A proxy statement (or "proxy") is a form that every publicly traded U.S. company is required to file with the U.S. Securities & Exchange Commission (SEC) within 120 days after the end of its fiscal year. i enjoyed working and helping other. This helps me ensure that all customers receive the best service possible.. Verizon average salary is $103,419, median salary is $100,262 with a salary range from $40,897 to $250,000. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Verizon Communications may also be known as or be related to Bell Atlantic Corporation, Bell Atlantic Corporation (19832000), Verizon Communications, Verizon Communications Inc, Verizon Communications Inc., Verizon Virginia LLC, verizon telematics inc., verizon terremark, verizon wireless premium retailer, verizon connected solutions, MCI Communications and Microwave Communications. Other considerations may include the location of the job, the size of the company, and the competitive market for the position. What Does a Director Of Revenue Management Do? The department you work in can have an impact on your salary as well. Planning on getting position at Verizon. Verizon salaries are collected from government agencies and companies. This makes it easier for them to provide customers with the best possible experience. Average Verizon hourly pay ranges from approximately $9.81 per hour for Greeter to $30.95 per hour for Customer Service Technician. Know if you're getting paid what you deserve. Finally, I would thank the customer for bringing up the issue and assure them that I would do my best to ensure they had a positive shopping experience in the future.. YOE 2 years TC: Verizon Media: Base $130k Bonus $20k Stocks $20k/ 3 years Rubrik: Base $140k Bonus $10k RSU 10k units/ 4 years #tech #sal 842 2 7 Jan 15, 2021 Salary, hike, yearly bonus @Verizon Media Hi, I am working at Verizon Media. Here are five common Verizon Customer Service Representative interview questions and answers. "About This Company" data & logos provided by. See All Photos See All Photos. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. The pool is getting a new liner, gutter and deck, along with new filtration systems. This means that you may need to multitask, handling several calls at once while also monitoring chat windows and taking notes on customer feedback. The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. Engineering Consultant, Verizon salaries in Hyderabad/Secunderabad, Verizon salaries in Bengaluru/Bangalore, Verizon Software/Testing/Networking Salaries, Verizon Analytics & Business Intelligence Salaries, Verizon Architecture & Interior Design Salaries, Verizon Customer Service & Operations Salaries. Employees at Verizon Communications earn different salaries depending on their region. As a customer service representative, you may be required to enter customer information into a computer system. Stay connected with news 20. A valid drivers license is also required. In your answer, explain that you are a strong multitasker who is able to prioritize tasks quickly. Rated by 1k 14.7 Cookie Notice Verizon. Stay connected with news about careers, employees and the company. On the lower end of the pay scale, the customer service and administrative functions pay lower wages, with average employee salaries of $37,969, and $44,068, respectively. Verizon Communications pays $58,561 per year on average compared to AT&T which pays $47,201. Here's what people are saying about Verizon. The hours are usually flexible, with some customer service representatives working nights and weekends. Overall my employment was a great experience. 74. Was a key holder so i had many more requirements than just sales. In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. Next, I would offer a refund or exchange if applicable. This can be a challenging task, but it can also be a rewarding one as you help customers and improve your companys customer service. Are you underpaid? Our Field Operations and Technicians teams help power our networks. The average Verizon salary ranges from approximately 1.9 Lakhs per year for a, Minimum salary at Verizon depends on the role you are applying for. 2 salaries reported. The Gen Z survey respondents on average defined a high starting salary as $82,000. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. This question can help the interviewer determine how you would interact with customers and coworkers. Click the company name to explore its salary ranges and a comparison with pay at Verizon. Zippia gives an in-depth look into the details of Verizon Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Verizon Communications. This helps us work together more effectively.. , The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Also, proxies must disclose specific detailed information regarding the pay practices for certain executives. Trademarks belong to their respective owners. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. The board of Directors is charged with maintaining the highest standards of corporate governance because it believes that an effective board will positively influence shareholder value and enhance Verizon's reputation. Read reviews from current employees that include compensation and culture insights. Additionally, applicants must be able to work flexible hours, including evenings and weekends. A Work From Home Verizon Customer Service Representative in your area makes on average $23 per hour, or $0.71 (3%) more than the national average hourly salary of $22.55. Keeping our fleets up and running is critical. This is the equivalent of $1,409/week or $6,106/month. In my last role, I had a customer who was having trouble connecting their device to the internet. Ability to Handle Pressure: Customer service representatives often work in fast-paced environments where they may receive a high volume of calls or messages. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. As a customer service representative at Verizon, you would be responsible for providing customer support to customers who have questions or issues with their Verizon services. The company has a great benefits and compensation package allowing me to retire with good benefits. This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. Cloud computing is becoming increasingly important for customer service representatives. Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. is Verizon Communications employees are most likely to be members of the democratic party. Avg. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. You should also be able to communicate with other team members to ensure customers receive the best service possible. Explore roles from Technicians to Field Operations Managers. It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. You may also find the annual proxy statement by going directly to the company's website. Our Fair Pay score for Verizon Wireless is 2.92. It was a good year to be an employee at Verizon Communications Inc. No data is available based on your input. 2023 New York Public Radio. To search for jobs in other locations, fill in the title and locations to begin your search. The girl from 4E in the State Farm commercial is Holly Lynch.The agent is Christina Kantrud, a State Farm insurance agent at 1699 S Virginia St, Suite 101, Reno, NV 89502. Posted at 01:41h . Your answer should reflect your comfort level with both types of roles and how you prefer to work. Any helpful info would be appreciated. Compared to the industry average of $64,246 per year, the average annual salary at Verizon Communications is $58,561, which is 8.85% lower. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. VERIZON COMMUNICATIONS INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. In addition, we expect our new ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Accelion - From installation to maintenance, these professionals keep our equipment in top form to ensure our customers get the best experience with our services. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Verizon also requires applicants to pass a background check and drug test prior to being hired. Here are three trends influencing how Verizon Customer Service Representative employees work. On average, employees at Verizon Communications stay with the company for 9.2 years. I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. The work environment was pleasant and people were friendly. In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. Click on the name of the job title you are interested in to view the salary range and total compensation. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. 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