Slide 15: This slide shows Ethical Functioning. Business ethics as an Oxymoron. Free access to premium services like Tuneln, Mubi and more. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. Looks like youve clipped this slide to already. Click here to review the details. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Move from the state of faithlessness to the state of faith and self-confidence. Click here to review the details. Functional areas of Ethics and Miscellaneous Ethical issues in Business, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Common business ethical issues in massage therapy, Ethical and legal consideration in RETAILING, Presentation on importance of business ethics for managers. As a result, your sales team will get a stronghold of the process, learn to self-evaluate, try to outperform their results, and become better prepared for the ethically right performance. If a commitment is made to your prospect or customer, it needs to be kept. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. Business Management Ethics Ppt Example Of Ppt Learn faster and smarter from top experts, Download to take your learnings offline and on the go. UNETHICAL MARKETING ADS. It needs to be implemented from every facet of the organization. Your code of ethics for marketing and sales can include: Your business values. The SlideShare family just got bigger. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Slide 21: This slide shows Ethical Action 5 Pillars. Slide 3: This slide displays the Introduction. Manipulation, a form of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to make a choice. By accepting, you agree to the updated privacy policy. Slide 38: This is Quotes slide to convey message, beliefs etc. Slide 40: This is Puzzle slide with icons and text boxes. Free access to premium services like Tuneln, Mubi and more. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. Cleveland/Akron, Ohio Area. Outline your company's sales strategy in one simple, coherent plan. Ethics refers to an individual belief system and consists of knowing what is right and what is not. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. The SlideShare family just got bigger. Move from untruth to truth. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Looks like youve clipped this slide to already. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. Alter the color, text, and font size of these layouts. Looks like youve clipped this slide to already. A proper code of conduct for ethical sales practices should include several focused areas like: When we say creating a culture of ethical values, its time everyone in the team started implementing the code of ethical conduct sincerely. for life through services by Charles M. Futrell (12th Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Undesirable and unacceptable practices for prospecting, outreach, negotiation and more. Slide 30: This slide reminds about Coffee Break. No problem. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Slide 37: This is Comparison slide with data in percentage. Who to complain and what to do. Undoubtedly, bribery will continue to put sales managers and salespeople to the ethical test. Here's how to implement an ethical management plan: 1. Do those sales managers assign new salespeople to the accounts? 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. Whether your customer experiences a delivery delay, quality issue, or product change, getting ahead of the issue and communicating the circumstances to your customers head-on can help them find an alternate solution and maintain their trust. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Click here to review the details. Why or why not? Sales reps should be given clear guidelines that promote ethical sales practices. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. The slide or theme will change to widescreen, and all graphics will adjust automatically. However, cutting corners with customers during the sales process doesnt result in greater returns. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. Oct 2010 - Dec 20122 years 3 months. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. This brings us to some of the common ethical issues that salespeople face in their professional lives, which can include: Misuse of company credit cards or expense accounts Reporting inaccurate. kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Arthur Anderson (mixed up with Enron) was a. leader in Ethics training. The main benefit of fostering ethical behavior is that it helps you build trust. Not certain if taught is the right word. If global sales situations arise, the Federal Corrupt Practices Actwhich prohibits bribery and other practices that might be culturally acceptable elsewhere but that are illegal in the United Statescomes into play. Some argue that a salesperson who is paid straight commission (paid by the sale) is not stealing anything from the company, but others argue that even in that instance, the company is being deprived of possible sales that would be gained if the salesperson was working. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. 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The third issue is tough for salespeople because there are two factors involved: a possible violation of company policy and providing an unfair advantage to one customer. to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. 37 slides Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Be final ppt Manjunatha Adii 16.3k views 18 slides Ethics in finance kvaastav 19.1k views 32 slides Chapter 3 Ethics First ppt swhitman1 6.5k views 40 slides Business Ethic Chap 8: Ethics and Marketing Shandy Aditya 346 views 40 slides Advertisement Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. Introduction to Sales Management. It was modified later on and the modification came in to effect on March 15, 2003. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. Ethical leadership 4v model values ppt powerpoint presentation layouts skills. Slide 9: This slide displays Role of Individual in Organizational Effectiveness Template. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Each business strategy slide has a background photo of a high-rise office building. Legal. Try another search, and we'll give it our best shot. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. When trying to convince a prospect to invest in your product or service, it is critical you only present honest information. Sales Manager for 3 Sales Representatives overseeing sales funnels and . Get support from top management showing that they expect you to follow the spirit and letter of the law. Free and premium plans. Does the answer to that question change if the salesperson is paid a salary or a commission? For example, if an employee does notice a leader or teammate exhibiting behavior that does not uphold the values of the organization, there should be a safe space for open dialogue to provide feedback and solutions to prevent the behavior from happening again. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. Objectives. It appears that you have an ad-blocker running. Manipulation can include misrepresentation, or claiming a product does something it doesnt, but it can also include withholding important information, using hard-sell tactics, and other unfair sales tactics. Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. Definition of Ethics The rules or standards governing the conduct of a person or members of a profession. Slide 31: This slide is titled as Additional Slides for moving forward. Are there any new ethical challenges coming up. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Amaze your audience with SlideTeam and Google Slides. An Image/Link below is provided (as is) to download presentation. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. What is Ethical Behavior? Many companies have anonymous message boxes that enable an employee to report unethical activity. According to the Federal Sentencing Guidelines, managers also have to develop policies and practices that codify ethical behaviors, train salespeople on the ethics policies, and ensure that the policies are followed. Team Leader -Core Network Ops ,PPC1-PIPE Cable Station .Madang at Telikom PNG, Do not sell or share my personal information. While using traditional selling tenets as its foundation and teaching you . Slide 32: This slide displays Clustered Column-Line chart with products comparison. fFinancial A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Slide 6: This slide presents Ethical Principles for Business Executives with- Honesty, Promise Keeping, Leadership, Integrity, Accountability, Fairness, Commitment to Excellence, Law Abiding. We've updated our privacy policy. Ethics is the set of rules or standards that govern the conduct of a person or members of a profession. Now customize the name of a clipboard to store your clips. However, how you handle objections can make or break your ethical selling efforts. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. This enables them to operate efficiently and ethically amidst a lot of challenges. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. Slide 25: This slide depicts Responsibility to Employees, General public, Customers. Slide 19: This slide represents Ethical Education. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. As long as the special request can be provided to anyone who asks for it, no law is broken. Slide 23: This slide shows Ethical Leadership Principles. 4. Ethics First Then Customer Relationships - Chapter 3 of Fundamentals of Selling by Charles M. Futrell. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. Establish the proper moral climate. You can read the details below. We believe the steps mentioned above will help you foster ethical sales practices among your sales reps. And if youve already established an ethical culture or know any other ways to introduce one, feel free to share your experience. Well talk about all the tricks in a bit. Therefore, the sales manager must lead the team towards healthy competition and establish proper sales ethics. The stages in this. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . The company must also enforce the policy and have procedures in place that make enforcement possible. ", "One of our clients got 23 email meetings scheduled from just 117 emails sent with Snov.io. What if the request isnt illegal, but other customers find out and get upset that they werent offered the same benefit? Who to complain and what to do. Clarifying objectives and company ethics before selling in the new global market Distinguishing between strategic objectives and financial ones Realizing that market success may have only a modest impact on the overall business Realizing that forecast deviations are to be expected In sales, the bribe offer may be initiated by the salesperson, or the request may come from the buyer. SALES ETHICS Typically, a sale is a sale when the product is delivered and accepted by the buyer. Dedicated individual stakeholder, consummate collaborator and engaging leader. The loss of the commission was worth it. Do you need to modify the previous script, or does it still work? Now customize the name of a clipboard to store your clips. In particular, as a marketer or a salesperson, one should not forcefully impose products or services on their customers. BMK 2510: Introduction to Marketing (Mosby), { "13.01:_The_Role_Professional_Salespeople_Play" : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass228_0.
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